Apex Prime Care - Basingstoke
Unit 7, Basingstoke, RG24 8GT · Hampshire · South East
What the record says
Rated Requires improvement overall, and 3 of this operator's 18 rated services are below Good — this one and 2 others.
- Below Good on
- SafeRequires improvement, published 2 Apr 2026ResponsiveRequires improvement, published 2 Apr 2026Well-ledRequires improvement, published 2 Apr 2026
- This operator's rated services
- Of Apex Prime Care Ltd's 18 rated services, 3 are below Good — this one and 2 others. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 18 Mar 2021
- Run by
- Apex Prime Care Ltd
- Part of
- Cera Care · 146 services
- Phone
- 01256841997
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Hampshire.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in Hampshire.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 2 Apr 2026 |
| Effective | Good | 2 Apr 2026 |
| Caring | Good | 2 Apr 2026 |
| Responsive | Requires improvement | 2 Apr 2026 |
| Well-led | Requires improvement | 2 Apr 2026 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 25 other locations
Other active services registered to Apex Prime Care Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Apex Prime Care - Abbey Court | Good, published 6 Aug 2022rating 3+ yrs old | Hampshire |
| Apex Prime Care - Brighton | Good, published 9 Jul 2026 | Brighton and Hove |
| Apex Prime Care - Brunel Court | Not yet rated | Portsmouth |
| Apex Prime Care - Campbell Place | Good, published 7 Dec 2022rating 3+ yrs old | Hampshire |
| Apex Prime Care - Caroline Square | Not yet rated | Portsmouth |
| Apex Prime Care - Christchurch | Good, published 31 Mar 2022rating 3+ yrs old | Bournemouth, Christchurch and Poole |
| Apex Prime Care - Dorchester | Good, published 5 Oct 2023 | Dorset |
| Apex Prime Care - Hailsham | Requires improvement, published 1 Oct 2022rating 3+ yrs old | East Sussex |
| Apex Prime Care - Hampden Park | Not yet rated | East Sussex |
| Apex Prime Care - Havant and Portsmouth | Good, published 3 Mar 2023rating 3+ yrs old | Portsmouth |
| Apex Prime Care - Isle of Wight | Good, published 29 Nov 2019rating 3+ yrs old | Isle of Wight |
| Apex Prime Care - Melrose Court | Not yet rated | Dorset |
…and 13 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Apex Prime Care - Basingstoke adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- J & K Care Specialistsabout 0 miles · BasingstokeGood, published 5 Feb 2020rating 3+ yrs old
- 24/7 Exceptional care limitedabout 0.1 miles · BasingstokeNot yet rated
- Alina Homecare Winchester & Basingstokeabout 0.1 miles · BasingstokeGood, published 23 Jun 2018rating 3+ yrs old
- Basingstoke Centreabout 0.1 miles · BasingstokeGood, published 28 Apr 2026
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-10454507460
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.