Maple West
Turnhurst Road, Stoke-on-trent, ST6 6SB · Stoke-on-Trent · West Midlands
CQC marks this as an inherited rating — carried over from the location's previous registration (for example after a change of ownership), not from an inspection of the current registration.
What the record says
Rated Good overall, but Safe is Requires improvement (13 Sep 2019), the rating is 6 years old, and 1 of this operator's 8 rated services is below Good.
- Below Good on
- SafeRequires improvement, published 13 Sep 2019rating 3+ yrs old
- Age of rating
- 6 years old — published 13 Sep 2019, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
- This operator's rated services
- Of Key 2 Care Limited's 8 rated services, 1 is below Good — not this one.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits) · Extra care housing
- Registered with CQC
- 7 May 2021
- Run by
- Key 2 Care Limited
- Phone
- 01782481636
- Website
- www.key2care.co.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Stoke-on-Trent.
Care at home (visits) · Extra care housing
Looking for services registered for a particular need? Find care that fits in Stoke-on-Trent.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 13 Sep 2019 |
| Effective | Goodrating 3+ yrs old | 13 Sep 2019 |
| Caring | Goodrating 3+ yrs old | 13 Sep 2019 |
| Responsive | Goodrating 3+ yrs old | 13 Sep 2019 |
| Well-led | Goodrating 3+ yrs old | 13 Sep 2019 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 11 other locations
Other active services registered to Key 2 Care Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Berryhill Village Administration Centre | Good, published 28 Mar 2019rating 3+ yrs old | Stoke-on-Trent |
| Camoys Court | Good, published 28 Mar 2019rating 3+ yrs old | Stoke-on-Trent |
| Cedar House | Not yet rated | Derby |
| Derbyshire Care Services HQ | Good, published 1 Sep 2025 | Derby |
| Greenwich Gardens and Key 2 Care Leicester | Inadequate, published 15 Mar 2023rating 3+ yrs old | Derby |
| Key 2 Care - Grantham | Not yet rated | Lincolnshire |
| Key 2 Care Stoke | Not yet rated | Stoke-on-Trent |
| Oak Priory | Good, published 23 Jun 2022rating 3+ yrs old | Stoke-on-Trent |
| Parkland View | Not yet rated | Derby |
| St Dominic's Court | Good, published 28 Mar 2019rating 3+ yrs old | Stoke-on-Trent |
| Willow Barns | Good, published 25 May 2019rating 3+ yrs old | Stoke-on-Trent |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Maple West adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- Independent Supportabout 0.7 miles · Stoke-on-trentOutstanding, published 29 Jun 2019rating 3+ yrs old
- The Care Company - Stoke Branchabout 1.1 miles · Stoke-on-trentGood, published 12 Jun 2019rating 3+ yrs old
- Stoke on Trentabout 1.4 miles · Stoke-on-trentNot yet rated
- AR1 Homecareabout 1.7 miles · Stoke-on-trentGood, published 13 Feb 2019rating 3+ yrs old
See everything registered for these needs in Stoke-on-trent →
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-10820592253
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.