Milestones Supported Living Service
Unit 7, Eclipse Office Park, Bristol, BS16 5EL · South Gloucestershire · South West
What the record says
Rated Outstanding overall, but the rating is 7 years old, and 2 of this operator's 37 rated services are below Good.
- Age of rating
- 7 years old — published 15 Dec 2018. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 2 of 37 of Milestones Trust's rated services are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits) · Supported living
- Registered with CQC
- 11 Nov 2010
- Run by
- Milestones Trust
- Part of
- Milestones Trust · 38 services
- Phone
- 01179709300
- Website
- www.milestonestrust.org.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in South Gloucestershire.
Care at home (visits) · Supported living
Looking for services registered for a particular need? Find care that fits in South Gloucestershire.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 15 Dec 2018 |
| Effective | Goodrating 3+ yrs old | 15 Dec 2018 |
| Caring | Outstandingrating 3+ yrs old | 15 Dec 2018 |
| Responsive | Outstandingrating 3+ yrs old | 15 Dec 2018 |
| Well-led | Goodrating 3+ yrs old | 15 Dec 2018 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 37 other locations
Other active services registered to Milestones Trust. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| 120 Furber Road | Good, published 23 Mar 2026 | Bristol, City of |
| 121 Watleys End Road | Requires improvement, published 11 Mar 2026 | South Gloucestershire |
| 12A Masefield Avenue | Good, published 25 Jan 2020rating 3+ yrs old | Swindon |
| 16 Cleeve Hill | Good, published 12 Feb 2019rating 3+ yrs old | South Gloucestershire |
| 218 Kingsway | Good, published 28 Feb 2020rating 3+ yrs old | Bristol, City of |
| 24 Windermere | Good, published 11 Jan 2020rating 3+ yrs old | Swindon |
| 25-27 Teewell Avenue | Good, published 8 Mar 2023rating 3+ yrs old | South Gloucestershire |
| 2a Court Road | Good, published 14 Mar 2019rating 3+ yrs old | South Gloucestershire |
| 35 Cranbrook Road | Good, published 12 Feb 2020rating 3+ yrs old | Bristol, City of |
| 46 Bath Road | Good, published 22 Jun 2026 | South Gloucestershire |
| 50 Vassall Road | Outstanding, published 16 Feb 2018rating 3+ yrs old | Bristol, City of |
| 58 Crantock Drive | Good, published 18 Feb 2020rating 3+ yrs old | South Gloucestershire |
…and 25 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Milestones Supported Living Service adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Bristolregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Outstanding, published 12 Jul 2018rating 3+ yrs old
- Outstanding, published 26 Oct 2018rating 3+ yrs old
- Home Instead Senior CareBristolOutstanding, published 21 Feb 2018rating 3+ yrs old
- Right at Home (Bristol East)BristolOutstanding, published 16 Oct 2020rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-118415934
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.