Active Care Group Supported Services
Quadrant House, Caterham, CR3 6TR · Surrey · South East
This is CQC’s published rating for the supported living service at this location. CQC has not published a separate location-level rating here — it rates the regulated services individually.
What the record says
Rated Good overall, but Well-led is Requires improvement (31 Oct 2025), and 1 of this operator's 7 rated services is below Good.
- Below Good on
- Well-ledRequires improvement, published 31 Oct 2025
- This operator's rated services
- Of Independence Homes Limited's 7 rated services, 1 is below Good — not this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits) · Supported living
- Registered with CQC
- 11 Nov 2021
- Run by
- Independence Homes Limited
- Part of
- Active Care · 44 services
- Phone
- 01883331777
- Website
- www.activecaregroup.co.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Surrey.
Care at home (visits) · Supported living
Looking for services registered for a particular need? Find care that fits in Surrey.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
For the supported living service — the same service the rating above belongs to.
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 31 Oct 2025 |
| Effective | Good | 31 Oct 2025 |
| Caring | Good | 31 Oct 2025 |
| Responsive | Good | 31 Oct 2025 |
| Well-led | Requires improvement | 31 Oct 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 8 other locations
Other active services registered to Independence Homes Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Active Care Group Support Living Services – Complex | Not yet rated | Lambeth |
| Active Care Group Supported Services – London | Not yet rated | Croydon |
| Brambledown Road | Good, published 29 Mar 2023rating 3+ yrs old | Sutton |
| Cranley Gardens | Good, published 4 Feb 2025 | Sutton |
| Foxley Lane | Good, published 17 May 2023rating 3+ yrs old | Croydon |
| Hall Road | Good, published 10 Mar 2025 | Sutton |
| Mayfield Road | Requires improvement, published 4 Feb 2026 | Sutton |
| Russell Hill | Good, published 21 Mar 2018rating 3+ yrs old | Croydon |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Active Care Group Supported Services adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- Supreme Care Services Limitedabout 0.2 miles · CaterhamGood, published 5 Jun 2024
- Amazing Angels Homecareabout 0.5 miles · CaterhamGood, published 2 Jul 2026
- Gold Care Services Ltdabout 0.6 miles · CaterhamGood, published 15 Aug 2023rating 3+ yrs old
- Loving Care Domiciliary Services Limitedabout 0.7 miles · CaterhamGood, published 1 Jul 2026
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-11976602853
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.