Avenues South Hampshire Services
Church Farm Bungalow, Chertsey, KT16 0PL · Surrey · South East
This is CQC’s published rating for the supported living service at this location. CQC has not published a separate location-level rating here — it rates the regulated services individually.
What the record says
Rated Requires improvement overall.
- Below Good on
- SafeRequires improvement, published 9 Feb 2026EffectiveRequires improvement, published 9 Feb 2026CaringRequires improvement, published 9 Feb 2026ResponsiveRequires improvement, published 9 Feb 2026Well-ledRequires improvement, published 9 Feb 2026
- This operator's rated services
- Of Avenues South's 3 rated services, 1 is below Good — this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits) · Supported living
- Registered with CQC
- 23 Jun 2022
- Run by
- Avenues South
- Part of
- The Avenues Trust · 27 services
- Phone
- 07880737604
- Website
- www.avenuesgroup.org.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Surrey.
Care at home (visits) · Supported living
Looking for services registered for a particular need? Find care that fits in Surrey.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
For the supported living service — the same service the rating above belongs to.
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 9 Feb 2026 |
| Effective | Requires improvement | 9 Feb 2026 |
| Caring | Requires improvement | 9 Feb 2026 |
| Responsive | Requires improvement | 9 Feb 2026 |
| Well-led | Requires improvement | 9 Feb 2026 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 3 other locations
Other active services registered to Avenues South. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Church Farm Bungalow | Good, published 16 Nov 2023 | Surrey |
| Flat 4 | Not yet rated | Hampshire |
| Welmede Housing Association | Outstanding, published 23 Aug 2023rating 3+ yrs old | Surrey |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Avenues South Hampshire Services adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- Welmede Housing Associationabout 0 miles · ChertseyOutstanding, published 23 Aug 2023rating 3+ yrs old
- Homewood Groveabout 0.4 miles · ChertseyNot yet rated
- Winsor Care Servicesabout 1.3 miles · AddlestoneRequires improvement, published 11 Jun 2024
- Passion Recruitment Agencyabout 1.4 miles · ChertseyRequires improvement, published 1 Jun 2023rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-13407507792
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.