Universal Complex Care
Harlow Enterprise, Kao Hockham Building, Harlow, CM20 2NQ · Essex · East of England
Diligence verdict
Rated Good overall, but the rating is 3 years old.
- Age of rating
- 3 years old — published 18 May 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 22 Aug 2022
- Run by
- Universal Complex Care Ltd
- Phone
- 01279312184
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Essex.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in Essex.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 18 May 2023 |
| Effective | Goodrating 3+ yrs old | 18 May 2023 |
| Caring | Goodrating 3+ yrs old | 18 May 2023 |
| Responsive | Goodrating 3+ yrs old | 18 May 2023 |
| Well-led | Goodrating 3+ yrs old | 18 May 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 1 other location
Other active services registered to Universal Complex Care Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Universal Complex Care Ltd | Not yet rated | Cambridgeshire |
Data as published by CQC to 8 Jul 2026 · source: CQC
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Universal Complex Care adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Harlowregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Careinmyhome Herts LTDHarlowOutstanding, published 9 Nov 2018rating 3+ yrs old
- Outstanding, published 10 Apr 2019rating 3+ yrs old
- ACH Healthcare LimitedHarlowGood, published 25 Nov 2021rating 3+ yrs old
- Adico CareHarlowGood, published 10 Jan 2020rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-13452349175
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.