Home Instead
Ground Floor, Finachem House, Epsom, KT18 5AX · Surrey · South East
Community based adult social care services · operated by A & M Senior Care Services Limited T/AS Home Instead, part of Home Instead
Diligence verdict
Rated Outstanding overall, but the rating is 5 years old.
- Age of rating
- 5 years old — published 27 Jan 2021. CQC has not re-inspected since; a re-inspection could move it in either direction.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 27 Jan 2021 |
| Effective | Goodrating 3+ yrs old | 16 Jan 2018 |
| Caring | Outstandingrating 3+ yrs old | 16 Jan 2018 |
| Responsive | Goodrating 3+ yrs old | 16 Jan 2018 |
| Well-led | Outstandingrating 3+ yrs old | 27 Jan 2021 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Home Instead adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 2 Dec 2010
- Service type
- Community based adult social care services
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-142658864
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.