Community based adult social care services

Care at Home Services (South East) Limited – Cranbrook

10 Pembury Road, Eastbourne, BN23 7FD · East Sussex · South East

Community based adult social care services · operated by Care at Home Services (South East) Limited, part of Cera Care

CQC overall rating

Requires improvement15 Jul 2021rating 3+ yrs old

CQC marks this as an inherited rating — carried over from the location's previous registration (for example after a change of ownership), not from an inspection of the current registration.

Diligence verdict

Rated Requires improvement overall, and the rating is 4 years old, and 3 of this operator's 13 rated homes are below Good.

Below Good on: SafeRequires improvement15 Jul 2021rating 3+ yrs old
Well-ledRequires improvement15 Jul 2021rating 3+ yrs old
Age of rating: 4 years old — published 15 Jul 2021. CQC has not re-inspected since; a re-inspection could move it in either direction.
Operator's wider portfolio: 3 of 13 of Care at Home Services (South East) Limited's rated homes are Requires improvement or Inadequate. See the operator.

Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC

The five key questions

Key question	Rating	Published
Safe	Requires improvementrating 3+ yrs old	15 Jul 2021
Effective	Goodrating 3+ yrs old	15 Jul 2021
Caring	Goodrating 3+ yrs old	21 Apr 2020
Responsive	Goodrating 3+ yrs old	21 Apr 2020
Well-led	Requires improvementrating 3+ yrs old	15 Jul 2021

Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.

Data as at 11 Jul 2026 · source: CQC

Same operator — 15 other locations

Other active services registered to Care at Home Services (South East) Limited. The verdict above reads across this operator's whole rated portfolio.

Name	Overall rating (published)	Local authority
Beech Tree Total Care - Ashford Extra Care Schemes	Not yet rated	Kent
Beech Tree Total Care - Bradstow Court	Not yet rated	Kent
Beech Tree Total Care - Copperfields	Not yet rated	Kent
Beech Tree Total Care – Ashford	Good7 Dec 2019rating 3+ yrs old	Kent
Beech Tree Total Care – Dover and Hythe	Good21 Apr 2022rating 3+ yrs old	Kent
Beech Tree Total Care – Thanet	Requires improvement6 Nov 2021rating 3+ yrs old	Kent
Care at Home Services (South East) Limited – Bentley Grange	Good3 Apr 2020rating 3+ yrs old	East Sussex
Care at Home Services (South East) Limited – Bexhill, Hastings and Rother	Good5 Nov 2019rating 3+ yrs old	East Sussex
Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable	Requires improvement24 Jun 2023rating 3+ yrs old	Kent
Care at Home Services (South East) Limited – Downlands Court	Good5 Jan 2019rating 3+ yrs old	East Sussex
Care at Home Services (South East) Limited – Eastbourne, Hailsham and the Weald	Good18 May 2026	East Sussex
Care at Home Services (South East) Limited – Margaret House	Good5 Dec 2019rating 3+ yrs old	East Sussex

…and 3 more. See the full group view.

Data as at 11 Jul 2026 · source: CQC

Diligence pack

Need this on paper? The single-site diligence pack on Care at Home Services (South East) Limited – Cranbrook adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.

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Provenance & registration

Registered with CQC: 31 Mar 2023
Service type: Community based adult social care services
Sector: Social Care Org
On CQC’s site: cqc.org.uk/location/1-14932122394

Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.