DHC - Connaught House
Connaught House, Loughborough, LE11 2EY · Leicestershire · East Midlands
CQC marks this as an inherited rating — carried over from the location's previous registration (for example after a change of ownership), not from an inspection of the current registration.
What the record says
Rated Requires improvement overall, and the rating is 4 years old.
- Below Good on
- SafeRequires improvement, published 9 Aug 2022rating 3+ yrs oldWell-ledRequires improvement, published 9 Aug 2022rating 3+ yrs old
- Age of rating
- 4 years old — published 9 Aug 2022, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
- This operator's rated services
- Of DHC Midlands Ltd's 4 rated services, 1 is below Good — this one.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits) · Extra care housing
- Registered with CQC
- 4 Apr 2023
- Run by
- DHC Midlands Ltd
- Phone
- 01509263199
- Website
- www.diamondhomecare.co.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Leicestershire.
Care at home (visits) · Extra care housing
Looking for services registered for a particular need? Find care that fits in Leicestershire.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 9 Aug 2022 |
| Effective | Goodrating 3+ yrs old | 9 Aug 2022 |
| Caring | Goodrating 3+ yrs old | 9 Aug 2022 |
| Responsive | Goodrating 3+ yrs old | 9 Aug 2022 |
| Well-led | Requires improvementrating 3+ yrs old | 9 Aug 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 3 other locations
Other active services registered to DHC Midlands Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| DHC - Dudley & Sandwell | Good, published 28 Aug 2019rating 3+ yrs old | Dudley |
| DHC - Gretton Court | Good, published 30 Sep 2021rating 3+ yrs old | Leicestershire |
| DHC - Waterside | Good, published 29 Sep 2021rating 3+ yrs old | Leicestershire |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on DHC - Connaught House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- DHC - Watersideabout 0.7 miles · LoughboroughGood, published 29 Sep 2021rating 3+ yrs oldinherited from a previous registration
- Loughboroughabout 0.7 miles · LoughboroughGood, published 3 Dec 2021rating 3+ yrs old
- Red Apple Care Ltdabout 0.7 miles · LoughboroughNot yet rated
- Rosebuds Care Ltdabout 0.7 miles · LoughboroughNot yet rated
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-15310625184
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.