Human Support Group - Portland House
Clarence Street, Newton-le-willows, WA12 9EU · St. Helens · North West
“Not yet rated” means CQC has not published a rating for this registration — usual for recently registered services, which can wait months or years for a first inspection. It is not a judgement either way.
What the record says
CQC has not published an overall rating for this service, registered 8 Jan 2024 — and that is not a judgement either way. Of this operator's 19 rated services, 1 is below Good.
- This operator's rated services
- Of The Human Support Group Limited's 19 rated services, 1 is below Good. This one has no published rating, so it is not counted. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 8 Jan 2024
- Run by
- The Human Support Group Limited
- Part of
- City and County Healthcare Group · 192 services
- Phone
- 01925940035
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in St. Helens.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in St. Helens.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
No key-question ratings published. CQC rates services on five questions — safe, effective, caring, responsive and well-led — once it has inspected; this service has no published inspection ratings yet.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 23 other locations
Other active services registered to The Human Support Group Limited. The verdict above reads across this operator's whole rated portfolio.
…and 11 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Human Support Group - Portland House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- Santa Monica Healthcare Groupabout 0.2 miles · Newton Le WillowsGood, published 23 Nov 2018rating 3+ yrs old
- New Day Care LTDabout 0.5 miles · Newton-le-willowsGood, published 14 Feb 2019rating 3+ yrs old
- Candour Care Groupabout 1 mile · Newton-le-willowsGood, published 23 Oct 2021rating 3+ yrs old
- Haydock Community Careabout 1.5 miles · St HelensGood, published 22 Sep 2018rating 3+ yrs old
See everything registered for these needs in Newton-le-willows →
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-18340006701
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.