Phoenix Care
Office 3.53 Northgate House, Bath, BA1 1RG · Bath and North East Somerset · South West
Community based adult social care services · operated by Phoenix (SW) Limited
CQC marks this as an inherited rating — carried over from the location's previous registration (for example after a change of ownership), not from an inspection of the current registration.
Diligence verdict
Rated Requires improvement overall, and the rating is 2 years old.
- Below Good on
- SafeRequires improvement7 Oct 2023EffectiveRequires improvement6 Aug 2021rating 3+ yrs oldResponsiveRequires improvement6 Aug 2021rating 3+ yrs oldWell-ledRequires improvement7 Oct 2023
- Age of rating
- 2 years old — published 7 Oct 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 7 Oct 2023 |
| Effective | Requires improvementrating 3+ yrs old | 6 Aug 2021 |
| Caring | Goodrating 3+ yrs old | 6 Aug 2021 |
| Responsive | Requires improvementrating 3+ yrs old | 6 Aug 2021 |
| Well-led | Requires improvement | 7 Oct 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Phoenix Care adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 22 Apr 2024
- Service type
- Community based adult social care services
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-19202873214
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.