Portland Domiciliary Service
Willington Care Village, Crook, DL15 0PW · County Durham · North East
What the record says
Rated Requires improvement overall, and the rating is 2 years old, and 3 of this operator's 7 rated services are below Good — this one and 2 others.
- Below Good on
- SafeRequires improvement, published 27 Jan 2024Well-ledRequires improvement, published 27 Jan 2024
- Age of rating
- 2 years old — published 27 Jan 2024, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
- This operator's rated services
- Of Bondcare Willington Limited's 7 rated services, 3 are below Good — this one and 2 others. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 1 Nov 2011
- Run by
- Bondcare Willington Limited
- Part of
- Bondcare · 56 services
- Phone
- 01388745051
- Website
- www.bondcare.co.uk/portland
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in County Durham.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in County Durham.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 27 Jan 2024 |
| Effective | Goodrating 3+ yrs old | 3 Aug 2018 |
| Caring | Goodrating 3+ yrs old | 3 Aug 2018 |
| Responsive | Goodrating 3+ yrs old | 3 Aug 2018 |
| Well-led | Requires improvement | 27 Jan 2024 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 6 other locations
Other active services registered to Bondcare Willington Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Allington House | Good, published 12 Sep 2019rating 3+ yrs old | Stockton-on-Tees |
| Birch Tree Manor | Requires improvement, published 15 Dec 2021rating 3+ yrs old | Wirral |
| Brancepeth Court | Good, published 21 Dec 2022rating 3+ yrs old | County Durham |
| County Homes | Requires improvement, published 24 Jun 2022rating 3+ yrs old | Wirral |
| Lumley Residential Home | Good, published 21 Dec 2022rating 3+ yrs old | County Durham |
| Richmond Court | Good, published 15 Jan 2026 | County Durham |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Portland Domiciliary Service adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- Blue Mile Care Ltdabout 3.3 miles · Bishop AucklandGood, published 20 Apr 2023rating 3+ yrs oldinherited from a previous registration
- Perfect Care - Durham Home Careabout 3.7 miles · SpennymoorGood, published 29 Jul 2021rating 3+ yrs old
- Human Support Group Limited - Appleton Lodgeabout 4 miles · SpennymoorGood, published 23 Jul 2019rating 3+ yrs old
- Excellence Home Careabout 4.1 miles · DurhamGood, published 7 Sep 2022rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-327139466
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.