The Care and Support Group County Durham
The Royal, Stanley, DH9 0JQ · County Durham · North East
What the record says
Rated Good overall, but 1 of this operator's 3 rated services are below Good.
- Operator's wider portfolio
- 1 of 3 of The Care and Support Group Ltd's rated services are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 7 Jul 2017
- Run by
- The Care and Support Group Ltd
- Part of
- My Homecare · 7 services
- Phone
- 01913783778
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in County Durham.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in County Durham.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 27 Jun 2025 |
| Effective | Good | 27 Jun 2025 |
| Caring | Good | 27 Jun 2025 |
| Responsive | Good | 27 Jun 2025 |
| Well-led | Good | 27 Jun 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 4 other locations
Other active services registered to The Care and Support Group Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| The Care and Support Group North Yorkshire | Good, published 22 Sep 2022rating 3+ yrs old | North Yorkshire |
| The Care and Support Group Tyneside | Good, published 7 Jul 2022rating 3+ yrs old | Newcastle upon Tyne |
| The Care and Support Group Wearside | Not yet rated | Sunderland |
| The Care and Support Group West Yorkshire | Requires improvement, published 15 Feb 2022rating 3+ yrs old | Calderdale |
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on The Care and Support Group County Durham adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in County Durhamregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Outstanding, published 5 Sep 2018rating 3+ yrs old
- Outstanding, published 16 Dec 2022rating 3+ yrs old
- Home Instead DurhamDurhamOutstanding, published 17 Nov 2023
- ROC Support NetworkNewton AycliffeOutstanding, published 12 Nov 2021rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-3981937027
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.