First Key Hereford
13 Holmer Street, Hereford, HR4 0HS · Herefordshire, County of · West Midlands
What the record says
Rated Outstanding overall, but the rating is 3 years old, and 3 of this operator's 26 rated services are below Good.
- Age of rating
- 3 years old — published 19 Aug 2022. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 3 of 26 of Salutem LD BidCo IV Limited's rated services are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 4 May 2018
- Run by
- Salutem LD BidCo IV Limited
- Part of
- Salutem Bid Co Ltd · 75 services
- Phone
- 01432342402
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Herefordshire, County of.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in Herefordshire, County of.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Outstandingrating 3+ yrs old | 19 Aug 2022 |
| Effective | Goodrating 3+ yrs old | 19 Aug 2022 |
| Caring | Goodrating 3+ yrs old | 19 Aug 2022 |
| Responsive | Outstandingrating 3+ yrs old | 19 Aug 2022 |
| Well-led | Outstandingrating 3+ yrs old | 19 Aug 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 26 other locations
Other active services registered to Salutem LD BidCo IV Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| 43a and 43b Morley Road | Good, published 3 Sep 2021rating 3+ yrs old | Essex |
| Ambito Community Services Brighton | Good, published 18 May 2019rating 3+ yrs old | Brighton and Hove |
| Ambito Community Services East Midlands | Good, published 26 Feb 2026 | Nottingham |
| Beaumont College | Good, published 30 Apr 2019rating 3+ yrs old | Lancashire |
| Belvoir Lodge | Good, published 26 Jul 2019rating 3+ yrs old | Nottingham |
| Birchwood | Outstanding, published 27 Feb 2026 | Buckinghamshire |
| Edward Street | Good, published 5 Jun 2019rating 3+ yrs old | Halton |
| Ewer Court | Good, published 4 Jun 2019rating 3+ yrs old | Essex |
| Godfrey Olsen House | Good, published 24 Sep 2020rating 3+ yrs old | Hampshire |
| Henderson and Harvard | Good, published 11 Jul 2018rating 3+ yrs old | Essex |
| Hennel Lane | Good, published 29 May 2019rating 3+ yrs old | Lancashire |
| Laverneo | Outstanding, published 25 Jun 2019rating 3+ yrs old | Sunderland |
…and 14 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on First Key Hereford adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Herefordregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Alina Homecare - HerefordHerefordGood, published 6 Jul 2023rating 3+ yrs old
- Altogether CareHerefordGood, published 16 Jan 2019rating 3+ yrs old
- Aspire SupportHerefordGood, published 22 Feb 2022rating 3+ yrs old
- Elgar Care LtdHerefordGood, published 18 Sep 2019rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-4695602718
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.