Head Office
Mercylink House, Romford, RM6 4BB · Redbridge · London
What the record says
Rated Good overall, but the rating is 3 years old.
- Age of rating
- 3 years old — published 6 Jul 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits) · Supported living
- Registered with CQC
- 6 Jul 2018
- Run by
- Mercylink Care Services Ltd
- Phone
- 07984782116
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Redbridge.
Care at home (visits) · Supported living
Looking for services registered for a particular need? Find care that fits in Redbridge.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 6 Jul 2023 |
| Effective | Goodrating 3+ yrs old | 6 Jul 2023 |
| Caring | Goodrating 3+ yrs old | 6 Jul 2023 |
| Responsive | Goodrating 3+ yrs old | 6 Jul 2023 |
| Well-led | Goodrating 3+ yrs old | 6 Jul 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 2 other locations
Other active services registered to Mercylink Care Services Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Mercylink Care Cambridgeshire | Requires improvement, published 10 Nov 2022rating 3+ yrs old | Cambridgeshire |
| Mercylink Care Norfolk | Not yet rated | Norfolk |
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Head Office adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Romfordregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Home Instead RomfordRomfordOutstanding, published 4 Sep 2021rating 3+ yrs old
- 151 Chatteris AvenueRomfordGood, published 25 Sep 2021rating 3+ yrs old
- 40 Mashiters WalkRomfordGood, published 6 Sep 2023
- Affinia Healthcare LimitedRomfordGood, published 29 Mar 2022rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-5442173184
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.