Head Office
Mercylink House, Romford, RM6 4BB · Redbridge · London
Community based adult social care services · operated by Mercylink Care Services Ltd
Diligence verdict
Rated Good overall, but the rating is 3 years old, and 1 of this operator's 2 rated homes are below Good.
- Age of rating
- 3 years old — published 6 Jul 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 1 of 2 of Mercylink Care Services Ltd's rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 6 Jul 2023 |
| Effective | Goodrating 3+ yrs old | 6 Jul 2023 |
| Caring | Goodrating 3+ yrs old | 6 Jul 2023 |
| Responsive | Goodrating 3+ yrs old | 6 Jul 2023 |
| Well-led | Goodrating 3+ yrs old | 6 Jul 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 2 other locations
Other active services registered to Mercylink Care Services Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Mercylink Care Cambridgeshire | Requires improvement10 Nov 2022rating 3+ yrs old | Cambridgeshire |
| Mercylink Care Norfolk | Not yet rated | Norfolk |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Head Office adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 6 Jul 2018
- Service type
- Community based adult social care services
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-5442173184
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.