Ontrack Head Office
First Floor, Grays, RM17 6LU · Thurrock · East of England
Community based adult social care services · operated by On Track Care Services
Diligence verdict
Rated Good overall, but the rating is 3 years old.
- Age of rating
- 3 years old — published 1 Feb 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Thurrock.
Care at home (visits) · Supported living
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Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 1 Feb 2023 |
| Effective | Goodrating 3+ yrs old | 1 Feb 2023 |
| Caring | Goodrating 3+ yrs old | 1 Feb 2023 |
| Responsive | Goodrating 3+ yrs old | 1 Feb 2023 |
| Well-led | Goodrating 3+ yrs old | 1 Feb 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 1 other location
Other active services registered to On Track Care Services. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| On track Care Services Leeds | Not yet rated | Leeds |
Data as published by CQC to 8 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Ontrack Head Office adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 16 May 2019
- Service type
- Community based adult social care services
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-6448303338
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.