Optimam Complex Care
8 High Street, Waltham Cross, EN8 7BY · Hertfordshire · East of England
Diligence verdict
Rated Good overall, with every key question Good.
- On the record
- No key question is below Good and the rating is current. This is what a clean CQC record looks like — the checks we can make from the published data raise nothing.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 18 May 2020
- Run by
- Jothbel Care Services Limited
- Phone
- 08006895588
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Hertfordshire.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in Hertfordshire.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 19 Aug 2025 |
| Effective | Good | 19 Aug 2025 |
| Caring | Good | 19 Aug 2025 |
| Responsive | Good | 19 Aug 2025 |
| Well-led | Good | 19 Aug 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Optimam Complex Care adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Waltham Crossregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Advance Home Help and Support Services LimitedWaltham CrossGood, published 17 Mar 2022rating 3+ yrs old
- Care 4 U LtdWaltham CrossGood, published 19 Jul 2019rating 3+ yrs old
- Dynamic Community Care LtdWaltham CrossGood, published 7 Mar 2023rating 3+ yrs old
- First Choice Medical Solutions LtdWaltham CrossGood, published 19 Feb 2025
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-8560838548
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.