Hillcrest House
Barbican Road, Looe, PL13 1NN · Cornwall · South West
CQC’s records also hold a deregistered registration with this name at this postcode: Hillcrest House, Hillcrest House Limited, deregistered 9 Nov 2021.
What the record says
Rated Requires improvement overall, and the rating is 3 years old, and 7 of this operator's 25 rated homes are below Good — this one and 6 others.
- Below Good on
- SafeRequires improvement, published 15 Oct 2022rating 3+ yrs oldEffectiveRequires improvement, published 15 Oct 2022rating 3+ yrs oldResponsiveRequires improvement, published 15 Oct 2022rating 3+ yrs oldWell-ledRequires improvement, published 15 Oct 2022rating 3+ yrs old
- Age of rating
- 3 years old — published 15 Oct 2022, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
- This operator's rated services
- Of Minster Care Management Limited's 25 rated homes, 7 are below Good — this one and 6 others. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 75
- Registered with CQC
- 9 Nov 2021
- Run by
- Minster Care Management Limited
- Part of
- Minster Care Group · 66 services
- Phone
- 01503263489
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Cornwall.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Cornwall.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 15 Oct 2022 |
| Effective | Requires improvementrating 3+ yrs old | 15 Oct 2022 |
| Caring | Goodrating 3+ yrs old | 15 Oct 2022 |
| Responsive | Requires improvementrating 3+ yrs old | 15 Oct 2022 |
| Well-led | Requires improvementrating 3+ yrs old | 15 Oct 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 26 other locations
Other active services registered to Minster Care Management Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Abbeywell Court | Good, published 4 Nov 2024 | Staffordshire |
| Amberley House Care Home | Requires improvement, published 8 Jun 2026 | Cornwall |
| Broadgate Care Home | Good, published 20 Nov 2025 | Nottinghamshire |
| Chestnut Lodge | Good, published 9 Mar 2023rating 3+ yrs old | Ealing |
| Diamond House | Requires improvement, published 11 May 2023rating 3+ yrs old | Leicester |
| Duncote Hall Nursing Home | Requires improvement, published 12 Aug 2021rating 3+ yrs old | West Northamptonshire |
| Elm House Residential Care Home | Not yet rated | Cheshire East |
| Elm Lodge | Good, published 9 Apr 2024 | Ealing |
| Falcon House Care Home | Requires improvement, published 25 Mar 2026 | Nottinghamshire |
| Freeland House Nursing Home | Good, published 31 May 2024 | Oxfordshire |
| Grays Court | Good, published 27 Jun 2023rating 3+ yrs old | Thurrock |
| Karam Court Care Home | Good, published 9 Oct 2019rating 3+ yrs old | Sandwell |
…and 14 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Hillcrest House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes with nursing within 25 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Beech Lawn Nursing and Residential Homeabout 6.6 miles · Liskeard · 44 bedsGood, published 26 Jan 2023rating 3+ yrs old
- Pengover Residential and Nursing Homeabout 6.7 miles · Liskeard · 40 bedsGood, published 21 Mar 2020rating 3+ yrs oldinherited from a previous registration
- Meadowbrook Houseabout 9.8 miles · Lostwithiel · 42 bedsGood, published 17 Sep 2019rating 3+ yrs old
- Asheborough House Care Centreabout 10 miles · Saltash · 31 bedsGood, published 24 Sep 2022rating 3+ yrs oldinherited from a previous registration
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-11457477620
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.