Hillcrest House
Barbican Road, Looe, PL13 1NN · Cornwall · South West
75 beds · operated by Minster Care Management Limited, part of Minster Care Group
Diligence verdict
Rated Requires improvement overall, and the rating is 3 years old, and 7 of this operator's 25 rated homes are below Good.
- Below Good on
- SafeRequires improvement15 Oct 2022rating 3+ yrs oldEffectiveRequires improvement15 Oct 2022rating 3+ yrs oldResponsiveRequires improvement15 Oct 2022rating 3+ yrs oldWell-ledRequires improvement15 Oct 2022rating 3+ yrs old
- Age of rating
- 3 years old — published 15 Oct 2022. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 7 of 25 of Minster Care Management Limited's rated homes are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 15 Oct 2022 |
| Effective | Requires improvementrating 3+ yrs old | 15 Oct 2022 |
| Caring | Goodrating 3+ yrs old | 15 Oct 2022 |
| Responsive | Requires improvementrating 3+ yrs old | 15 Oct 2022 |
| Well-led | Requires improvementrating 3+ yrs old | 15 Oct 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 26 other locations
Other active services registered to Minster Care Management Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Abbeywell Court | Good4 Nov 2024 | Staffordshire |
| Amberley House Care Home | Requires improvement8 Jun 2026 | Cornwall |
| Broadgate Care Home | Good20 Nov 2025 | Nottinghamshire |
| Chestnut Lodge | Good9 Mar 2023rating 3+ yrs old | Ealing |
| Diamond House | Requires improvement11 May 2023rating 3+ yrs old | Leicester |
| Duncote Hall Nursing Home | Requires improvement12 Aug 2021rating 3+ yrs old | West Northamptonshire |
| Elm House Residential Care Home | Not yet rated | Cheshire East |
| Elm Lodge | Good9 Apr 2024 | Ealing |
| Falcon House Care Home | Requires improvement25 Mar 2026 | Nottinghamshire |
| Freeland House Nursing Home | Good31 May 2024 | Oxfordshire |
| Grays Court | Good27 Jun 2023rating 3+ yrs old | Thurrock |
| Karam Court Care Home | Good9 Oct 2019rating 3+ yrs old | Sandwell |
…and 14 more. See the full group view.
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Hillcrest House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 9 Nov 2021
- Beds
- 75
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-11457477620
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.