SENSE - Supported Living Services (East Anglia)
32 Bertie Ward Way, Dereham, NR19 1TE · Norfolk · East of England
What the record says
Rated Good overall, but the rating is 7 years old, and 5 of this operator's 45 rated services are below Good.
- Age of rating
- 7 years old — published 19 Mar 2019. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 5 of 45 of Sense's rated services are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Supported living
- Registered with CQC
- 29 Nov 2010
- Run by
- Sense
- Part of
- Sense - The National Deafblind and Rubella Association · 46 services
- Phone
- 01362694558
- Website
- www.sense.org.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Norfolk.
Supported living
Looking for services registered for a particular need? Find care that fits in Norfolk.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 19 Mar 2019 |
| Effective | Goodrating 3+ yrs old | 19 Mar 2019 |
| Caring | Goodrating 3+ yrs old | 19 Mar 2019 |
| Responsive | Goodrating 3+ yrs old | 19 Mar 2019 |
| Well-led | Goodrating 3+ yrs old | 19 Mar 2019 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 45 other locations
Other active services registered to Sense. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Otterhayes | Good, published 10 Aug 2022rating 3+ yrs old | Devon |
| SENSE - 1 Ashley Green | Good, published 28 Jan 2020rating 3+ yrs old | Leeds |
| SENSE - 11 Station Road | Requires improvement, published 22 Apr 2025 | Birmingham |
| SENSE - 115 Gough Road | Good, published 15 Jan 2020rating 3+ yrs old | Birmingham |
| SENSE - 129 Neale Avenue | Good, published 6 Dec 2018rating 3+ yrs old | North Northamptonshire |
| SENSE - 138 Bradford Road | Good, published 28 Feb 2020rating 3+ yrs old | Leeds |
| SENSE - 163 Newington Road | Good, published 16 Nov 2022rating 3+ yrs old | Kent |
| SENSE - 18 Water Gate | Good, published 10 Sep 2025 | Lincolnshire |
| SENSE - 2 and 10 Grove Road | Good, published 23 Jan 2019rating 3+ yrs old | Birmingham |
| SENSE - 20-32 Horton Street | Good, published 31 Jan 2019rating 3+ yrs old | Sandwell |
| SENSE - 21a and 21b Johnson Avenue | Good, published 4 Jan 2019rating 3+ yrs old | Lincolnshire |
| SENSE - 25 Horsegate | Good, published 18 Apr 2018rating 3+ yrs old | Lincolnshire |
…and 33 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on SENSE - Supported Living Services (East Anglia) adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Derehamregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Voyage (DCA) NorfolkDerehamOutstanding, published 14 Feb 2020rating 3+ yrs old
- Good, published 11 Jun 2022rating 3+ yrs old
- Carewatch - NorfolkDerehamGood, published 3 Jul 2021rating 3+ yrs old
- Fairway HouseDerehamGood, published 16 Sep 2017rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-120444433
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.