Floating Support City
95 Oak Street, Norwich, NR3 3BP · Norfolk · East of England
Community based adult social care services · operated by Independence Matters C.I.C.
Diligence verdict
Rated Good overall, but Responsive is Requires improvement (12 Dec 2019), the rating is 6 years old, and 2 of this operator's 10 rated homes are below Good.
- Below Good on
- ResponsiveRequires improvement12 Dec 2019rating 3+ yrs old
- Age of rating
- 6 years old — published 12 Dec 2019. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 2 of 10 of Independence Matters C.I.C.'s rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 12 Dec 2019 |
| Effective | Goodrating 3+ yrs old | 12 Dec 2019 |
| Caring | Goodrating 3+ yrs old | 12 Dec 2019 |
| Responsive | Requires improvementrating 3+ yrs old | 12 Dec 2019 |
| Well-led | Goodrating 3+ yrs old | 12 Dec 2019 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 10 other locations
Other active services registered to Independence Matters C.I.C.. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Church Green Lodge | Good1 Jun 2018rating 3+ yrs old | Norfolk |
| Faro Lodge | Requires improvement12 Aug 2021rating 3+ yrs old | Norfolk |
| Home Support Matters Beccles | Good28 Mar 2020rating 3+ yrs old | Suffolk |
| Kings Lynn Supported Living | Not Rated | Norfolk |
| Long Stratton Supported Living | Good13 Jul 2019rating 3+ yrs old | Norfolk |
| Norwich Supported Living | Good14 Mar 2019rating 3+ yrs old | Norfolk |
| Personal Assistant Service South | Good11 Jun 2019rating 3+ yrs old | Norfolk |
| Personal Assistant Services East | Requires improvement28 Jun 2019rating 3+ yrs old | Norfolk |
| Personal Assistant Services North | Good22 Aug 2019rating 3+ yrs old | Norfolk |
| Pine Lodge | Good11 Jul 2019rating 3+ yrs old | Norfolk |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Floating Support City adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 28 Jan 2014
- Service type
- Community based adult social care services
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-1207619156
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.