Willow House
101 Countess Road, Salisbury, SP4 7AT · Wiltshire · South West
CQC’s records also hold a deregistered registration with this name at this postcode: Willow House, Sharon and Glen Arnott, deregistered 1 Feb 2022.
What the record says
Rated Good overall, but 5 of this operator's 72 rated services are below Good.
- This operator's rated services
- Of Community Homes of Intensive Care and Education Limited's 72 rated services, 5 are below Good — not this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 8
- Registered with CQC
- 28 Jan 2022
- Run by
- Community Homes of Intensive Care and Education Limited
- Part of
- Choice Care Group · 83 services
- Phone
- 02031950120
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Wiltshire.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Wiltshire.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 19 Nov 2025 |
| Effective | Good | 19 Nov 2025 |
| Caring | Good | 19 Nov 2025 |
| Responsive | Good | 19 Nov 2025 |
| Well-led | Good | 19 Nov 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 70 other locations
Other active services registered to Community Homes of Intensive Care and Education Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Abbeyfield Lodge | Good, published 17 Oct 2017rating 3+ yrs old | Hampshire |
| Albert Lodge | Good, published 12 Oct 2018rating 3+ yrs old | Portsmouth |
| Appleton House | Good, published 19 Sep 2018rating 3+ yrs old | Southampton |
| Appletrees | Good, published 14 Sep 2017rating 3+ yrs old | West Berkshire |
| Argyll House | Outstanding, published 14 Feb 2018rating 3+ yrs old | Swindon |
| Ballards Ash | Requires improvement, published 2 Apr 2021rating 3+ yrs old | Wiltshire |
| Beech Tree House | Good, published 28 Nov 2025 | Buckinghamshire |
| Beechcroft - Cheltenham | Good, published 15 May 2018rating 3+ yrs old | Gloucestershire |
| Boxgrove House | Good, published 4 Jan 2019rating 3+ yrs old | West Berkshire |
| Bramerton | Outstanding, published 17 Jul 2019rating 3+ yrs old | Windsor and Maidenhead |
| Bridgman House | Good, published 25 Aug 2021rating 3+ yrs old | South Gloucestershire |
| Cambria House | Good, published 23 Feb 2018rating 3+ yrs old | Hampshire |
…and 58 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Willow House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes registered for care without nursing within 10 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Pennings Viewabout 1.2 miles · Salisbury · 7 bedsGood, published 22 Aug 2025
- St Patrick's Houseabout 1.2 miles · Salisbury · 8 bedsGood, published 30 Sep 2025
- Sharon and Glen Arnott - 32 Beamont Wayabout 1.4 miles · Salisbury · 4 bedsGood, published 6 Jan 2026
- Old Sarum Manorabout 5.4 miles · Salisbury · 66 bedsGood, published 21 Dec 2022rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-12238144308
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.