The Willows Care Home
Heathercroft, Milton Keynes, MK14 5EG · Milton Keynes · South East
What the record says
Rated Good overall, but Caring is Requires improvement (9 Apr 2025).
- Below Good on
- CaringRequires improvement, published 9 Apr 2025
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 130
- Registered with CQC
- 21 Jan 2011
- Run by
- Willows Care Centre Limited
- Part of
- Excelcare Holdings · 31 services
- Phone
- 01908679505
- Website
- www.excelcareholdings.com
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Milton Keynes.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Milton Keynes.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 9 Apr 2025 |
| Effective | Good | 9 Apr 2025 |
| Caring | Requires improvement | 9 Apr 2025 |
| Responsive | Good | 9 Apr 2025 |
| Well-led | Good | 9 Apr 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on The Willows Care Home adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes with nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Highclere Care Homeabout 0.7 miles · Milton Keynes · 40 bedsNot yet rated
- Westbury Grangeabout 1.8 miles · Newport Pagnell · 45 bedsGood, published 26 Oct 2019rating 3+ yrs old
- Castlemead Court Care Homeabout 1.9 miles · Milton Keynes · 79 bedsGood, published 6 Feb 2020rating 3+ yrs old
- Parklands Nursing Homeabout 2.1 miles · Milton Keynes · 30 bedsGood, published 13 Feb 2021rating 3+ yrs old
See everything registered for these needs in Milton Keynes →
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-124725658
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.