West STSS (Short Term Support Service) Hexham
Dene Park House, Hexham, NE46 1HN · Northumberland · North East
What the record says
Rated Outstanding overall, but the rating is 2 years old.
- Age of rating
- 2 years old — published 5 Sep 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- All 7 of Northumberland County Council's rated services are Good or better.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 27 Jan 2011
- Run by
- Northumberland County Council
- Phone
- 01434612900
- Website
- www.northumberland.gov.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Northumberland.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in Northumberland.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 5 Sep 2023 |
| Effective | Goodrating 3+ yrs old | 16 Mar 2018 |
| Caring | Outstandingrating 3+ yrs old | 16 Mar 2018 |
| Responsive | Outstandingrating 3+ yrs old | 16 Mar 2018 |
| Well-led | Good | 5 Sep 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 7 other locations
Other active services registered to Northumberland County Council. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| North STSS (Short Term Support Service) Alnwick | Outstanding, published 7 Mar 2024 | Northumberland |
| North STSS (Short Term Support Service) Berwick | Outstanding, published 6 Sep 2023 | Northumberland |
| Northumberland Supported Living Service | Good, published 10 Jan 2019rating 3+ yrs old | Northumberland |
| Shared Lives Northumberland | Good, published 5 Jan 2024 | Northumberland |
| South East STSS (Short Term Support Service) | Outstanding, published 10 Feb 2024 | Northumberland |
| Tynedale House | Outstanding, published 27 Feb 2020rating 3+ yrs old | Northumberland |
| Wansbeck Supported Living Service | Good, published 17 Sep 2024 | Northumberland |
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on West STSS (Short Term Support Service) Hexham adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-125138977
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.