West STSS (Short Term Support Service) Hexham
Dene Park House, Hexham, NE46 1HN · Northumberland · North East
Community based adult social care services · operated by Northumberland County Council
Diligence verdict
Rated Outstanding overall, but the rating is 2 years old.
- Age of rating
- 2 years old — published 5 Sep 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- All 8 of Northumberland County Council's rated homes are Good or better.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Northumberland.
Care at home (visits)
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Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 5 Sep 2023 |
| Effective | Goodrating 3+ yrs old | 16 Mar 2018 |
| Caring | Outstandingrating 3+ yrs old | 16 Mar 2018 |
| Responsive | Outstandingrating 3+ yrs old | 16 Mar 2018 |
| Well-led | Good | 5 Sep 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 7 other locations
Other active services registered to Northumberland County Council. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| North STSS (Short Term Support Service) Alnwick | Outstanding7 Mar 2024 | Northumberland |
| North STSS (Short Term Support Service) Berwick | Outstanding6 Sep 2023 | Northumberland |
| Northumberland Supported Living Service | Good10 Jan 2019rating 3+ yrs old | Northumberland |
| Shared Lives Northumberland | Good5 Jan 2024 | Northumberland |
| South East STSS (Short Term Support Service) | Outstanding10 Feb 2024 | Northumberland |
| Tynedale House | Outstanding27 Feb 2020rating 3+ yrs old | Northumberland |
| Wansbeck Supported Living Service | Good17 Sep 2024 | Northumberland |
Data as published by CQC to 8 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on West STSS (Short Term Support Service) Hexham adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 27 Jan 2011
- Service type
- Community based adult social care services
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-125138977
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.