The Highlands
Durham Road, Chester Le Street, DH3 1LY · Gateshead · North East
What the record says
Rated Good overall, but the rating is 7 years old.
- Age of rating
- 7 years old — published 9 Nov 2018. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- All 15 of Pathways Care Group Limited's rated homes are Good or better. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 14
- Registered with CQC
- 26 Nov 2010
- Run by
- Pathways Care Group Limited
- Part of
- Salutem Bid Co Ltd · 75 services
- Phone
- 01914923663
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Gateshead.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Gateshead.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 9 Nov 2018 |
| Effective | Goodrating 3+ yrs old | 9 Nov 2018 |
| Caring | Goodrating 3+ yrs old | 9 Nov 2018 |
| Responsive | Goodrating 3+ yrs old | 9 Nov 2018 |
| Well-led | Goodrating 3+ yrs old | 9 Nov 2018 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 15 other locations
Other active services registered to Pathways Care Group Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Fair Haven Care Home | Good, published 9 Jun 2026 | West Northamptonshire |
| Fairholme | Good, published 24 Aug 2022rating 3+ yrs old | South Tyneside |
| Famille House | Good, published 4 Apr 2025 | Leicestershire |
| Greenways | Good, published 28 Jun 2023rating 3+ yrs old | Harrow |
| Harmony House | Good, published 5 Mar 2020rating 3+ yrs old | South Tyneside |
| Honeysuckle Farm | Good, published 31 Dec 2022rating 3+ yrs old | Leicestershire |
| Newlands | Good, published 15 Dec 2021rating 3+ yrs old | Essex |
| Rosedene | Good, published 6 Mar 2018rating 3+ yrs old | Worcestershire |
| Southleigh | Good, published 8 Jan 2020rating 3+ yrs old | North Northamptonshire |
| Stanway Villa | Good, published 6 Aug 2019rating 3+ yrs old | Essex |
| The Knoll | Good, published 5 Apr 2024 | Southend-on-Sea |
| Thurston House | Good, published 8 Jun 2019rating 3+ yrs old | Milton Keynes |
…and 3 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on The Highlands adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Chester Le Streetregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Durham House Residential Care HomeChester le Street · 31 bedsGood, published 22 Feb 2020rating 3+ yrs old
- Heather HouseChester Le Street · 11 bedsGood, published 31 Aug 2019rating 3+ yrs old
- Lindisfarne BirtleyChester Le Street · 66 bedsGood, published 13 Jun 2025
- Lindisfarne CLS NursingChester Le Street · 56 bedsGood, published 15 Oct 2022rating 3+ yrs old
See everything registered for these needs in Chester Le Street→
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-127514150
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.