The Laurels
116 Yarmouth Road, Lowestoft, NR32 4AQ · Suffolk · East of England
What the record says
Rated Requires improvement overall, and 2 of this operator's 4 rated homes are below Good — this one and 1 other.
- Below Good on
- SafeRequires improvement, published 26 Jan 2026EffectiveRequires improvement, published 26 Jan 2026Well-ledRequires improvement, published 26 Jan 2026
- This operator's rated services
- Of Country Retirement & Nursing Homes Ltd's 4 rated homes, 2 are below Good — this one and 1 other. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 7
- Registered with CQC
- 30 Dec 2010
- Run by
- Country Retirement & Nursing Homes Ltd
- Part of
- Kingsley Healthcare · 41 services
- Phone
- 01502585459
- Website
- www.kingsleyhealthcare.co.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Suffolk.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Suffolk.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 26 Jan 2026 |
| Effective | Requires improvement | 26 Jan 2026 |
| Caring | Good | 26 Jan 2026 |
| Responsive | Good | 26 Jan 2026 |
| Well-led | Requires improvement | 26 Jan 2026 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 5 other locations
Other active services registered to Country Retirement & Nursing Homes Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Cypress House | Not yet rated | Suffolk |
| Decoy Farm | Requires improvement, published 27 Apr 2023rating 3+ yrs old | Norfolk |
| Eversley Lodge Nursing Home | Not yet rated | Norfolk |
| Glebe Farm | Good, published 26 Jun 2021rating 3+ yrs old | Cambridgeshire |
| Lilac Lodge & Lavender Cottage | Good, published 31 Oct 2017rating 3+ yrs old | Suffolk |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on The Laurels adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes registered for care without nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Cypress Houseabout 0 miles · Lowestoft · 5 bedsNot yet rated
- Cherry Lodgeabout 0.5 miles · Lowestoft · 27 bedsRequires improvement, published 25 Mar 2025
- Blyford Residential Homeabout 0.6 miles · Lowestoft · 53 bedsGood, published 25 Jun 2019rating 3+ yrs old
- Harleston Houseabout 0.6 miles · Lowestoft · 39 bedsOutstanding, published 17 Jan 2019rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-129771485
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.