Willows Care Home
Nevin Road, Chester, CH1 5RP · Cheshire West and Chester · North West
What the record says
Rated Inadequate overall, and the rating is 2 years old, and 2 of this operator's 3 rated homes are below Good — this one and 1 other.
- Below Good on
- SafeRequires improvement, published 10 Feb 2024EffectiveRequires improvement, published 10 Feb 2024CaringRequires improvement, published 10 Feb 2024ResponsiveInadequate, published 10 Feb 2024Well-ledInadequate, published 10 Feb 2024
- Age of rating
- 2 years old — published 10 Feb 2024, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
- This operator's rated services
- Of Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain's 3 rated homes, 2 are below Good — this one and 1 other.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 73
- Registered with CQC
- 18 Jan 2011
- Run by
- Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain
- Phone
- 01244374023
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Cheshire West and Chester.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Cheshire West and Chester.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 10 Feb 2024 |
| Effective | Requires improvement | 10 Feb 2024 |
| Caring | Requires improvement | 10 Feb 2024 |
| Responsive | Inadequate | 10 Feb 2024 |
| Well-led | Inadequate | 10 Feb 2024 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 2 other locations
Other active services registered to Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Beeches Care Home | Good, published 20 Jul 2025 | Lancashire |
| Haighfield Care Home | Requires improvement, published 16 Oct 2025 | Wigan |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Willows Care Home adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes with nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Oak Grangeabout 1.5 miles · Chester · 70 bedsNot yet rated
- Oak Grangeabout 1.5 miles · Chester · 70 bedsGood, published 4 Nov 2025
- Pinetumabout 1.6 miles · Chester · 45 bedsGood, published 19 Dec 2019rating 3+ yrs old
- Pinetumabout 1.6 miles · Chester · 45 bedsNot yet rated
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-133335093
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.