CareTech Community Services Limited - 34 Porthill Bank
34-36 Porthill Bank, Newcastle Under Lyme, ST5 0AA · Staffordshire · West Midlands
What the record says
Rated Requires improvement overall, and the rating is 6 years old, and 7 of this operator's 26 rated services are below Good.
- Below Good on
- SafeRequires improvement, published 10 Sep 2019rating 3+ yrs oldEffectiveRequires improvement, published 10 Sep 2019rating 3+ yrs oldResponsiveRequires improvement, published 10 Sep 2019rating 3+ yrs oldWell-ledRequires improvement, published 10 Sep 2019rating 3+ yrs old
- Age of rating
- 6 years old — published 10 Sep 2019. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 7 of 26 of CareTech Community Services Limited's rated services are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 6
- Registered with CQC
- 25 Nov 2010
- Run by
- CareTech Community Services Limited
- Part of
- CareTech Community Services · 152 services
- Phone
- 01782612223
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Staffordshire.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Staffordshire.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 10 Sep 2019 |
| Effective | Requires improvementrating 3+ yrs old | 10 Sep 2019 |
| Caring | Goodrating 3+ yrs old | 10 Sep 2019 |
| Responsive | Requires improvementrating 3+ yrs old | 10 Sep 2019 |
| Well-led | Requires improvementrating 3+ yrs old | 10 Sep 2019 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 26 other locations
Other active services registered to CareTech Community Services Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Byron Court | Good, published 11 Sep 2021rating 3+ yrs old | Bedford |
| CareTech Community Services Hanley DCA | Good, published 14 Apr 2021rating 3+ yrs old | Stoke-on-Trent |
| CareTech Community Services Limited - 15 Brooklyn Road | Good, published 4 Nov 2020rating 3+ yrs old | Gloucestershire |
| CareTech Community Services Limited - 19 Wheelwright Road | Requires improvement, published 28 Mar 2024 | Birmingham |
| CareTech Community Services Limited - 196 High Street | Good, published 3 Jul 2025 | Hertfordshire |
| CareTech Community Services Limited - 25 Garrads Road | Good, published 19 Oct 2022rating 3+ yrs old | Lambeth |
| CareTech Community Services Limited - 68 West Park Road | Requires improvement, published 20 Jun 2023rating 3+ yrs old | Sandwell |
| CareTech Community Services Limited - 7 Russell Hill | Good, published 11 Dec 2019rating 3+ yrs old | Croydon |
| CareTech Community Services Limited - 82 Chaucer Road | Requires improvement, published 6 May 2025 | Bedford |
| CareTech South East Supported Living | Good, published 24 May 2022rating 3+ yrs old | Hillingdon |
| Caretech Community Services Ltd (East Anglia) | Good, published 25 Mar 2020rating 3+ yrs old | Cambridgeshire |
| Caretech Community Services Ltd - Danzey Green | Good, published 12 Jan 2019rating 3+ yrs old | Solihull |
…and 14 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on CareTech Community Services Limited - 34 Porthill Bank adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Newcastle Under Lymeregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Choices Housing Association Limited - 103 Heath StreetNewcastle Under Lyme · 6 bedsOutstanding, published 8 Apr 2020rating 3+ yrs old
- Allendale ResidentialNewcastle under Lyme · 5 bedsGood, published 18 Nov 2017rating 3+ yrs old
- Choices Housing Association Limited - 40 Stafford AvenueNewcastle Under Lyme · 5 bedsGood, published 21 Mar 2019rating 3+ yrs old
- Choices Housing Association Limited - 5 Greenbrook CourtNewcastle Under Lyme · 6 bedsGood, published 13 Mar 2019rating 3+ yrs old
See everything registered for these needs in Newcastle Under Lyme→
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-133435903
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.