The Manse Residential Care Home
11 South Norwood Hill, London, SE25 6AA · Croydon · London
What the record says
Rated Good overall, but 4 of this operator's 83 rated homes are below Good.
- This operator's rated services
- Of Sanctuary Care Limited's 83 rated homes, 4 are below Good — not this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 35
- Registered with CQC
- 16 Dec 2010
- Run by
- Sanctuary Care Limited
- Part of
- Sanctuary Care Limited · 126 services
- Phone
- 02087712832
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Croydon.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Croydon.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 23 Jun 2025 |
| Effective | Good | 23 Jun 2025 |
| Caring | Good | 23 Jun 2025 |
| Responsive | Good | 23 Jun 2025 |
| Well-led | Good | 23 Jun 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 83 other locations
Other active services registered to Sanctuary Care Limited. The verdict above reads across this operator's whole rated portfolio.
…and 71 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on The Manse Residential Care Home adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes registered for care without nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Whitworth Lodgeabout 0.2 miles · London · 6 bedsGood, published 17 Jan 2023rating 3+ yrs old
- Burrows Houseabout 0.5 miles · London · 54 bedsGood, published 1 Aug 2018rating 3+ yrs old
- R-H-P Outreach Services - South Norwood Hillabout 0.5 miles · London · 5 bedsGood, published 5 Dec 2025
- Oatlands Care Limitedabout 0.9 miles · London · 43 bedsRequires improvement, published 25 Apr 2023rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-135968341
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.