Pembroke House
11 Oxford Road, Gillingham, ME7 4BS · Medway · South East
55 beds · operated by The Royal Naval Benevolent Trust
Diligence verdict
Rated Good overall, but the rating is 4 years old, and 1 of this operator's 2 rated homes are below Good.
- Age of rating
- 4 years old — published 25 Sep 2021. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 1 of 2 of The Royal Naval Benevolent Trust's rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 25 Sep 2021 |
| Effective | Goodrating 3+ yrs old | 9 Aug 2018 |
| Caring | Goodrating 3+ yrs old | 9 Aug 2018 |
| Responsive | Goodrating 3+ yrs old | 9 Aug 2018 |
| Well-led | Goodrating 3+ yrs old | 25 Sep 2021 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 1 other location
Other active services registered to The Royal Naval Benevolent Trust. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Admiral Jellicoe House | Requires improvement26 Mar 2026 | Portsmouth |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Pembroke House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 24 Jan 2011
- Beds
- 55
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-137436574
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.