Potton House
Potton Road, Biggleswade, SG18 0EL · Central Bedfordshire · East of England
What the record says
Rated Good overall, but Safe is Requires improvement (22 Mar 2019), the rating is 7 years old, and 1 of this operator's 2 rated homes is below Good.
- Below Good on
- SafeRequires improvement, published 22 Mar 2019rating 3+ yrs old
- Age of rating
- 7 years old — published 22 Mar 2019, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
- This operator's rated services
- Of Health & Care Services (NW) Limited's 2 rated homes, 1 is below Good — not this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 24
- Registered with CQC
- 19 Jan 2011
- Run by
- Health & Care Services (NW) Limited
- Part of
- Priory Group · 184 services
- Phone
- 01767317289
- Website
- www.acrecareservices.com
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Central Bedfordshire.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Central Bedfordshire.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 22 Mar 2019 |
| Effective | Goodrating 3+ yrs old | 22 Mar 2019 |
| Caring | Goodrating 3+ yrs old | 22 Mar 2019 |
| Responsive | Goodrating 3+ yrs old | 22 Mar 2019 |
| Well-led | Goodrating 3+ yrs old | 22 Mar 2019 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 1 other location
Other active services registered to Health & Care Services (NW) Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Orchid Lawns | Requires improvement, published 10 Aug 2021rating 3+ yrs old | Central Bedfordshire |
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Potton House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes with nursing within 10 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Penrose Courtabout 0.5 miles · Biggleswade · 65 bedsGood, published 18 Jul 2025
- Beaumont Park Nursing and Residential Homeabout 1.2 miles · Biggleswade · 46 bedsRequires improvement, published 15 Jun 2023rating 3+ yrs old
- Park House Nursing Care Centreabout 2.6 miles · Sandy · 30 bedsRequires improvement, published 2 Dec 2023
- Chase House Limitedabout 5.6 miles · Arlesey · 50 bedsRequires improvement, published 10 Jul 2026
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-137524320
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.