21 Lucerne Road
21-23 Lucerne Road, Thornton Heath, CR7 7BB · Croydon · London
4 beds · operated by Mr & Mrs W Wallen
Diligence verdict
Rated Requires improvement overall, and the rating is 2 years old.
- Below Good on
- ResponsiveRequires improvement4 Jul 2024Well-ledRequires improvement4 Jul 2024
- Age of rating
- 2 years old — published 4 Jul 2024. CQC has not re-inspected since; a re-inspection could move it in either direction.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 4 Jul 2024 |
| Effective | Good | 4 Jul 2024 |
| Caring | Good | 4 Jul 2024 |
| Responsive | Requires improvement | 4 Jul 2024 |
| Well-led | Requires improvement | 4 Jul 2024 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on 21 Lucerne Road adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 16 Feb 2011
- Beds
- 4
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-147440764
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.