IMPACT
Unit 6, Friends' Institute, Birmingham, B12 0DG · Birmingham · West Midlands
What the record says
Rated Requires improvement overall.
- Below Good on
- SafeRequires improvement, published 28 Jan 2025EffectiveRequires improvement, published 28 Jan 2025Well-ledRequires improvement, published 28 Jan 2025
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits)
- Registered with CQC
- 30 Jun 2014
- Run by
- Centrion Care UK Ltd
- Phone
- 01216794564
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Birmingham.
Care at home (visits)
Looking for services registered for a particular need? Find care that fits in Birmingham.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 28 Jan 2025 |
| Effective | Requires improvement | 28 Jan 2025 |
| Caring | Good | 28 Jan 2025 |
| Responsive | Goodrating 3+ yrs old | 14 Sep 2019 |
| Well-led | Requires improvement | 28 Jan 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on IMPACT adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Birminghamregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Outstanding, published 28 Apr 2020rating 3+ yrs old
- Your SupportBirminghamOutstanding, published 16 Apr 2026
- 'Mollies' Hebe Healthcare Kings NortonBirminghamGood, published 20 May 2026
- A Peel LtdBirminghamGood, published 30 May 2019rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-1495882805
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.