Bankhouse (Care Outlook)
20 Albert Embankment, London, SE1 7FY · Lambeth · London
CQC marks this as an inherited rating — carried over from the location's previous registration (for example after a change of ownership), not from an inspection of the current registration.
What the record says
Rated Requires improvement overall, and the rating is 4 years old, and 9 of this operator's 22 rated services are below Good.
- Below Good on
- SafeRequires improvement, published 6 Jan 2022rating 3+ yrs oldWell-ledRequires improvement, published 6 Jan 2022rating 3+ yrs old
- Age of rating
- 4 years old — published 6 Jan 2022. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 9 of 22 of Care Outlook Ltd's rated services are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Extra care housing
- Registered with CQC
- 3 Apr 2023
- Run by
- Care Outlook Ltd
- Part of
- Care Outlook · 36 services
- Phone
- 02086959082
- Website
- www.careoutlook.co.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Lambeth.
Extra care housing
Looking for services registered for a particular need? Find care that fits in Lambeth.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 6 Jan 2022 |
| Effective | Goodrating 3+ yrs old | 6 Sep 2018 |
| Caring | Goodrating 3+ yrs old | 6 Sep 2018 |
| Responsive | Goodrating 3+ yrs old | 6 Sep 2018 |
| Well-led | Requires improvementrating 3+ yrs old | 6 Jan 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 35 other locations
Other active services registered to Care Outlook Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Abbotswood (Care Outlook) | Not yet rated | West Sussex |
| Arthur Bliss House (Care Outlook) | Not yet rated | West Sussex |
| Audrey Needham House (Care Outlook) | Not yet rated | West Berkshire |
| Brushett House (Care Outlook) | Not yet rated | Bournemouth, Christchurch and Poole |
| Care Outlook (Battersea) | Good, published 2 Apr 2021rating 3+ yrs old | Wandsworth |
| Care Outlook (Crawley) | Requires improvement, published 9 Jul 2021rating 3+ yrs old | West Sussex |
| Care Outlook (East Sussex) | Good, published 25 Mar 2025 | East Sussex |
| Care Outlook (Forest Hill) | Requires improvement, published 9 Mar 2023rating 3+ yrs old | Lewisham |
| Care Outlook (Greenwich) | Not yet rated | Greenwich |
| Care Outlook (Hackney) | Good, published 10 Sep 2019rating 3+ yrs old | Hackney |
| Care Outlook (Hillingdon) | Not yet rated | Hillingdon |
| Care Outlook (New Larchwood) | Good, published 15 Apr 2026 | Brighton and Hove |
…and 23 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Bankhouse (Care Outlook) adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Londonregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Outstanding, published 27 Apr 2019rating 3+ yrs old
- BEAM ABA ServicesLondonOutstanding, published 11 Dec 2019rating 3+ yrs old
- Outstanding, published 17 Apr 2026
- Outstanding, published 11 Jan 2020rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-15318041577
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.