Viera Gray House
27 Ferry Road, London, SW13 9PP · Richmond upon Thames · London
CQC’s records also hold a deregistered registration with this name at this postcode: Viera Gray House, Richmond upon Thames Churches Housing Trust Limited, deregistered 3 Dec 2015.
What the record says
Rated Good overall, but 8 of this operator's 26 rated homes are below Good.
- This operator's rated services
- Of Greensleeves Homes Trust's 26 rated homes, 8 are below Good — not this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 41
- Registered with CQC
- 17 Nov 2015
- Run by
- Greensleeves Homes Trust
- Part of
- Greensleeves · 26 services
- Phone
- 02087484563
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Richmond upon Thames.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Richmond upon Thames.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 14 May 2025 |
| Effective | Goodrating 3+ yrs old | 7 Oct 2021 |
| Caring | Goodrating 3+ yrs old | 7 Oct 2021 |
| Responsive | Goodrating 3+ yrs old | 7 Oct 2021 |
| Well-led | Good | 14 May 2025 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 25 other locations
Other active services registered to Greensleeves Homes Trust. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Arden House | Requires improvement, published 26 Feb 2026 | Warwickshire |
| Borovere | Good, published 4 Jul 2023rating 3+ yrs old | Hampshire |
| Broadacres Care Home | Good, published 10 May 2019rating 3+ yrs old | Norfolk |
| Broadlands | Outstanding, published 7 Aug 2019rating 3+ yrs old | Suffolk |
| Buckler's Lodge Care Home | Requires improvement, published 9 Sep 2025 | Bracknell Forest |
| Clarendon Lodge | Good, published 26 Feb 2022rating 3+ yrs old | Hertfordshire |
| De Lucy House | Good, published 10 Jul 2018rating 3+ yrs old | Norfolk |
| Glebelands House | Good, published 11 Jul 2018rating 3+ yrs old | Wokingham |
| Grosvenor House | Good, published 2 Mar 2026 | East Sussex |
| Harleston House | Outstanding, published 17 Jan 2019rating 3+ yrs old | Suffolk |
| Henley House | Good, published 20 Apr 2022rating 3+ yrs old | Suffolk |
| Lavender Fields | Requires improvement, published 25 Aug 2026 | Kent |
…and 13 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Viera Gray House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes registered for care without nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Rivercourt Project Short Breaksabout 0.9 miles · London · 5 bedsOutstanding, published 30 Dec 2021rating 3+ yrs old
- Lyle Houseabout 1.1 miles · London · 70 bedsGood, published 13 Sep 2024
- Clifton Gardens Resource Centreabout 1.3 miles · London · 43 bedsGood, published 29 Jul 2025
- Alexander Houseabout 1.4 miles · London · 16 bedsRequires improvement, published 31 Dec 2025
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-2293924933
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.