Care home

Mortimer House

Britton Gardens, Bristol, BS15 1TF · Bristol, City of · South West

28 beds · operated by Milestones Trust, part of Milestones Trust

CQC overall rating

Good21 Dec 2019rating 3+ yrs old

Diligence verdict

Rated Good overall, but Well-led is Requires improvement (21 Dec 2019), the rating is 6 years old, and 2 of this operator's 38 rated homes are below Good.

Below Good on: Well-ledRequires improvement21 Dec 2019rating 3+ yrs old
Age of rating: 6 years old — published 21 Dec 2019. CQC has not re-inspected since; a re-inspection could move it in either direction.
Operator's wider portfolio: 2 of 38 of Milestones Trust's rated homes are Requires improvement or Inadequate. See the operator.

Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC

The five key questions

Key question	Rating	Published
Safe	Goodrating 3+ yrs old	21 Dec 2019
Effective	Goodrating 3+ yrs old	21 Dec 2019
Caring	Goodrating 3+ yrs old	21 Dec 2019
Responsive	Goodrating 3+ yrs old	21 Dec 2019
Well-led	Requires improvementrating 3+ yrs old	21 Dec 2019

Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.

Data as at 11 Jul 2026 · source: CQC

Same operator — 37 other locations

Other active services registered to Milestones Trust. The verdict above reads across this operator's whole rated portfolio.

Name	Overall rating (published)	Local authority
120 Furber Road	Good23 Mar 2026	Bristol, City of
121 Watleys End Road	Requires improvement11 Mar 2026	South Gloucestershire
12A Masefield Avenue	Good25 Jan 2020rating 3+ yrs old	Swindon
16 Cleeve Hill	Good12 Feb 2019rating 3+ yrs old	South Gloucestershire
218 Kingsway	Good28 Feb 2020rating 3+ yrs old	Bristol, City of
24 Windermere	Good11 Jan 2020rating 3+ yrs old	Swindon
25-27 Teewell Avenue	Good8 Mar 2023rating 3+ yrs old	South Gloucestershire
2a Court Road	Good14 Mar 2019rating 3+ yrs old	South Gloucestershire
35 Cranbrook Road	Good12 Feb 2020rating 3+ yrs old	Bristol, City of
46 Bath Road	Good22 Jun 2026	South Gloucestershire
50 Vassall Road	Outstanding16 Feb 2018rating 3+ yrs old	Bristol, City of
58 Crantock Drive	Good18 Feb 2020rating 3+ yrs old	South Gloucestershire

…and 25 more. See the full group view.

Data as at 11 Jul 2026 · source: CQC

Diligence pack

Need this on paper? The single-site diligence pack on Mortimer House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.

See a sample and order →

Provenance & registration

Registered with CQC: 13 Jun 2011
Beds: 28
Sector: Social Care Org
On CQC’s site: cqc.org.uk/location/1-242397351

Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.