Shandon House
3 Mill Road, Eastbourne, BN21 2LY · East Sussex · South East
Diligence verdict
Rated Good overall, but Well-led is Requires improvement (17 Oct 2024).
- Below Good on
- Well-ledRequires improvement, published 17 Oct 2024
- Operator's wider portfolio
- All 2 of CEL Care Services Limited's rated homes are Good or better.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 25
- Registered with CQC
- 30 Sep 2016
- Run by
- CEL Care Services Limited
- Phone
- 01323723333
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in East Sussex.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in East Sussex.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Good | 17 Oct 2024 |
| Effective | Good | 17 Oct 2024 |
| Caring | Good | 17 Oct 2024 |
| Responsive | Good | 17 Oct 2024 |
| Well-led | Requires improvement | 17 Oct 2024 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 1 other location
Other active services registered to CEL Care Services Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Rodina House | Good, published 16 Feb 2019rating 3+ yrs old | East Sussex |
Data as published by CQC to 8 Jul 2026 · source: CQC
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Shandon House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
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Other services in Eastbourneregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Eastbourne Gardens Care HomeEastbourne · 107 bedsOutstanding, published 13 Dec 2018rating 3+ yrs old
- Eastbourne Gardens Care HomeEastbourne · 107 bedsOutstanding, published 13 Dec 2018rating 3+ yrs old
- Ashgrange HouseEastbourne · 8 bedsGood, published 27 May 2021rating 3+ yrs old
- Ashley GardensEastbourne · 47 bedsGood, published 15 Sep 2025
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-2936979345
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.