Broadoak Manor Care Home
Mulcrow Close, St Helens, WA9 1HB · St. Helens · North West
What the record says
Rated Inadequate overall, and 3 of this operator's 15 rated homes are below Good.
- Below Good on
- SafeInadequate, published 24 Apr 2026EffectiveInadequate, published 24 Apr 2026CaringRequires improvement, published 24 Apr 2026ResponsiveRequires improvement, published 24 Apr 2026Well-ledRequires improvement, published 24 Apr 2026
- Operator's wider portfolio
- 3 of 15 of HC-One No.1 Limited's rated homes are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 120
- Registered with CQC
- 31 Jan 2017
- Run by
- HC-One No.1 Limited
- Part of
- Welltower · 563 services
- Phone
- 01744615626
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in St. Helens.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in St. Helens.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Inadequate | 24 Apr 2026 |
| Effective | Inadequate | 24 Apr 2026 |
| Caring | Requires improvement | 24 Apr 2026 |
| Responsive | Requires improvement | 24 Apr 2026 |
| Well-led | Requires improvement | 24 Apr 2026 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 15 other locations
Other active services registered to HC-One No.1 Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Avon Court Care Home | Good, published 26 Aug 2022rating 3+ yrs old | Wiltshire |
| Brompton House Care Home | Good, published 5 Feb 2025 | Worcestershire |
| Coppice Court Care Home | Good, published 11 Jun 2019rating 3+ yrs old | East Sussex |
| Elstree Court Care Home | Good, published 16 Feb 2023rating 3+ yrs old | East Sussex |
| Fieldway Care Home | Good, published 29 Mar 2023rating 3+ yrs old | Merton |
| Haven Care Home | Good, published 5 Jun 2026 | East Sussex |
| Himley Mill Care Home | Good, published 15 Apr 2021rating 3+ yrs old | Staffordshire |
| Meadow Bank Care Home | Good, published 19 Dec 2025 | Lancashire |
| Mersey Parks Care Home | Requires improvement, published 28 Jun 2022rating 3+ yrs old | Liverpool |
| Perry Locks Care Home | Good, published 12 Jan 2019rating 3+ yrs old | Birmingham |
| Ridgeway Lodge Care Home | Good, published 8 Jul 2023rating 3+ yrs old | Central Bedfordshire |
| St James' Park Care Home | Good, published 7 Jan 2025 | Dorset |
…and 3 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Broadoak Manor Care Home adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in St Helensregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Parr Care HomeSt Helens · 60 bedsOutstanding, published 8 Mar 2019rating 3+ yrs old
- Adamstan House Nursing HomeSt Helens · 34 bedsGood, published 28 Dec 2019rating 3+ yrs old
- Brookfield Support CentreSt Helens · 39 bedsGood, published 21 Dec 2023
- Brown Edge House Residential HomeSt Helens · 20 bedsGood, published 19 Dec 2018rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-3120120335
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.