Springfield House
Durham Road, Gateshead, NE9 5BW · Gateshead · North East
What the record says
Rated Good overall, but Well-led is Requires improvement (7 Mar 2023), the rating is 3 years old, and 3 of this operator's 38 rated homes are below Good.
- Below Good on
- Well-ledRequires improvement, published 7 Mar 2023rating 3+ yrs old
- Age of rating
- 3 years old — published 7 Mar 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 3 of 38 of HC-One No.2 Limited's rated homes are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 73
- Registered with CQC
- 5 Mar 2012
- Run by
- HC-One No.2 Limited
- Part of
- Welltower · 563 services
- Phone
- 01914782141
- Website
- www.hc-one.co.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Gateshead.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Gateshead.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 7 Mar 2023 |
| Effective | Goodrating 3+ yrs old | 7 Mar 2023 |
| Caring | Goodrating 3+ yrs old | 12 Jan 2018 |
| Responsive | Goodrating 3+ yrs old | 12 Jan 2018 |
| Well-led | Requires improvementrating 3+ yrs old | 7 Mar 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 38 other locations
Other active services registered to HC-One No.2 Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Aberford Hall | Good, published 26 Jun 2018rating 3+ yrs old | Leeds |
| Acomb Court | Good, published 16 Mar 2026 | Northumberland |
| Adelaide House Care Home | Good, published 17 Mar 2023rating 3+ yrs old | Surrey |
| Admirals Reach Care Home | Good, published 4 Oct 2018rating 3+ yrs old | Essex |
| Ashbourne Lodge Care Centre | Good, published 15 Jun 2023rating 3+ yrs old | Sunderland |
| Aston House Care Home | Good, published 23 May 2019rating 3+ yrs old | Hillingdon |
| Beaconsfield Court | Good, published 13 Jul 2023rating 3+ yrs old | County Durham |
| Bradley Hall | Good, published 31 Jan 2023rating 3+ yrs old | Leicester |
| Brierton Lodge Care Home | Good, published 8 Sep 2023 | Hartlepool |
| Chandlers Ford Care Home | Requires improvement, published 25 Jan 2023rating 3+ yrs old | Hampshire |
| Cold Springs Park Care Home | Good, published 23 May 2019rating 3+ yrs old | Westmorland and Furness |
| Eastbourne House | Outstanding, published 21 May 2026 | North Tyneside |
…and 26 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Springfield House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Gatesheadregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- The Manor House WhickhamGateshead · 75 bedsOutstanding, published 3 Sep 2019rating 3+ yrs old
- 3 Red Admiral Court GatesheadGateshead · 6 bedsGood, published 22 Jul 2022rating 3+ yrs old
- AlderwoodGateshead · 29 bedsGood, published 12 Feb 2026
- Alexandra HouseGateshead · 40 bedsGood, published 7 Mar 2023rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-360889844
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.