Pemberley House
Grove Road, Basingstoke, RG21 3HL · Hampshire · South East
CQC holds more than one live registration at this address
That usually means a service is changing hands and the outgoing registration has not been removed yet. The ratings below belong to the OTHER registration, not to this page — check both before you judge the home.
- Pemberley House — WT UK OPCO 1 LimitedRequires improvement, published 30 Dec 2022rating 3+ yrs old
What the record says
Rated Requires improvement overall, and the rating is 3 years old, and 4 of this operator's 43 rated homes are below Good.
- Below Good on
- SafeRequires improvement, published 30 Dec 2022rating 3+ yrs oldEffectiveRequires improvement, published 30 Dec 2022rating 3+ yrs oldResponsiveRequires improvement, published 30 Dec 2022rating 3+ yrs oldWell-ledRequires improvement, published 30 Dec 2022rating 3+ yrs old
- Age of rating
- 3 years old — published 30 Dec 2022. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 4 of 43 of Willowbrook Healthcare Limited's rated homes are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 72
- Registered with CQC
- 3 May 2017
- Run by
- Willowbrook Healthcare Limited
- Part of
- Avery · 108 services
- Phone
- 01256632000
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Hampshire.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Hampshire.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 30 Dec 2022 |
| Effective | Requires improvementrating 3+ yrs old | 30 Dec 2022 |
| Caring | Goodrating 3+ yrs old | 30 Dec 2022 |
| Responsive | Requires improvementrating 3+ yrs old | 30 Dec 2022 |
| Well-led | Requires improvementrating 3+ yrs old | 30 Dec 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 48 other locations
Other active services registered to Willowbrook Healthcare Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Ascot Grange Care Home | Good, published 16 Jul 2021rating 3+ yrs old | Windsor and Maidenhead |
| Avery Park Care Home | Good, published 29 Oct 2025 | North Northamptonshire |
| Bagshot Gardens Care Home | Good, published 6 Aug 2022rating 3+ yrs old | Surrey |
| Barnet Grange Care Home | Requires improvement, published 26 Mar 2025 | Barnet |
| Beaconsfield Heights Care Home | Good, published 5 Oct 2018rating 3+ yrs old | Buckinghamshire |
| Beckenham Park Care Home | Good, published 27 Jul 2022rating 3+ yrs old | Bromley |
| Birchmere House | Requires improvement, published 30 Mar 2026 | Solihull |
| Birchmere Mews | Good, published 4 Jul 2019rating 3+ yrs old | Solihull |
| Bourn View | Good, published 9 Jan 2020rating 3+ yrs old | Birmingham |
| Braintree Mews Care Home | Not yet rated | Essex |
| Brentwood Arches Care Home | Good, published 28 May 2022rating 3+ yrs old | Essex |
| Bridge Manor | Not yet rated | Staffordshire |
…and 36 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Pemberley House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Basingstokeregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Oak LodgeBasingstoke · 60 bedsOutstanding, published 31 Jan 2020rating 3+ yrs old
- Sansa HouseBasingstoke · 6 bedsOutstanding, published 12 May 2020rating 3+ yrs old
- Applewood Care HomeBasingstoke · 39 bedsGood, published 28 Feb 2019rating 3+ yrs old
- AshcombeBasingstoke · 33 bedsGood, published 15 Jun 2018rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-3750258148
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.