The Willows
30A The Finches, Bexhill On Sea, TN40 1UF · East Sussex · South East
What the record says
Rated Good overall, but Safe is Requires improvement (27 Sep 2024), and 3 of this operator's 13 rated services are below Good.
- Below Good on
- SafeRequires improvement, published 27 Sep 2024
- Operator's wider portfolio
- 3 of 13 of Affinity Trust's rated services are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 6
- Registered with CQC
- 1 Apr 2012
- Run by
- Affinity Trust
- Part of
- Affinity Trust · 14 services
- Phone
- 01424217026
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in East Sussex.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in East Sussex.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 27 Sep 2024 |
| Effective | Good | 27 Sep 2024 |
| Caring | Good | 27 Sep 2024 |
| Responsive | Good | 27 Sep 2024 |
| Well-led | Goodrating 3+ yrs old | 12 Jul 2019 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 13 other locations
Other active services registered to Affinity Trust. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Affinity Trust - Domicilary Care Agency - Leeds | Not yet rated | Leeds |
| Affinity Trust - Domicilary Care Agency - West Midlands | Good, published 3 Oct 2019rating 3+ yrs old | Staffordshire |
| Affinity Trust - Domiciliary Care Agency - Shipley and Airedale | Not yet rated | Bradford |
| Affinity Trust - Domiciliary Care Agency South East, Bedford and Northamptonshire | Good, published 25 Jan 2020rating 3+ yrs old | Kent |
| Affinity Trust - South West | Not yet rated | Somerset |
| Affinity Trust Domiciliary Care - West Berkshire | Good, published 11 Jan 2019rating 3+ yrs old | West Berkshire |
| Affinity Trust Domiciliary Care Agency East | Good, published 20 Oct 2018rating 3+ yrs old | Cambridgeshire |
| Affinity Trust Specialist Division South | Requires improvement, published 6 Jun 2023rating 3+ yrs old | Leicestershire |
| Affinity Trust- Domiciliary Care Agency- Central | Not yet rated | Leicester |
| Fairmount | Good, published 28 Jun 2019rating 3+ yrs old | East Sussex |
| Pear Tree Lane | Good, published 14 Dec 2023 | Wolverhampton |
| The Views | Good, published 20 Mar 2020rating 3+ yrs old | East Sussex |
…and 1 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on The Willows adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Bexhill On Searegistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Abbey House Residential Care HomeBexhill On Sea · 23 bedsGood, published 24 Dec 2022rating 3+ yrs old
- Ambleside Residential Care HomeBexhill On Sea · 26 bedsGood, published 15 May 2019rating 3+ yrs old
- Ash Grove Care HomeBexhill On Sea · 30 bedsGood, published 22 Jun 2023rating 3+ yrs old
- Ashcroft House - Bexhill-on-SeaBexhill On Sea · 8 bedsGood, published 25 Jul 2019rating 3+ yrs old
See everything registered for these needs in Bexhill On Sea→
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-383685498
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.