The Willows
30A The Finches, Bexhill On Sea, TN40 1UF · East Sussex · South East
What the record says
Rated Good overall, but Safe is Requires improvement (27 Sep 2024), and 2 of this operator's 14 rated services are below Good.
- Below Good on
- SafeRequires improvement, published 27 Sep 2024
- This operator's rated services
- Of Affinity Trust's 14 rated services, 2 are below Good — not this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 6
- Registered with CQC
- 1 Apr 2012
- Run by
- Affinity Trust
- Part of
- Affinity Trust · 14 services
- Phone
- 01424217026
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in East Sussex.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in East Sussex.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 27 Sep 2024 |
| Effective | Good | 27 Sep 2024 |
| Caring | Good | 27 Sep 2024 |
| Responsive | Good | 27 Sep 2024 |
| Well-led | Goodrating 3+ yrs old | 12 Jul 2019 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 13 other locations
Other active services registered to Affinity Trust. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Affinity Trust - Domicilary Care Agency - Leeds | Requires improvement, published 8 May 2026supported living service | Leeds |
| Affinity Trust - Domicilary Care Agency - West Midlands | Good, published 3 Oct 2019rating 3+ yrs old | Staffordshire |
| Affinity Trust - Domiciliary Care Agency - Shipley and Airedale | Good, published 31 Mar 2026homecare service | Bradford |
| Affinity Trust - Domiciliary Care Agency South East, Bedford and Northamptonshire | Good, published 25 Jan 2020rating 3+ yrs old | Kent |
| Affinity Trust - South West | Requires improvement, published 6 Jan 2026supported living service | Somerset |
| Affinity Trust Domiciliary Care - West Berkshire | Good, published 11 Jan 2019rating 3+ yrs old | West Berkshire |
| Affinity Trust Domiciliary Care Agency East | Good, published 20 Oct 2018rating 3+ yrs old | Cambridgeshire |
| Affinity Trust Specialist Division South | Good, published 11 Aug 2026 | Leicestershire |
| Affinity Trust- Domiciliary Care Agency- Central | Good, published 30 Jan 2026supported living service | Leicester |
| Fairmount | Good, published 28 Jun 2019rating 3+ yrs old | East Sussex |
| Pear Tree Lane | Good, published 14 Dec 2023 | Wolverhampton |
| The Views | Good, published 20 Mar 2020rating 3+ yrs old | East Sussex |
…and 1 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on The Willows adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other care homes registered for care without nursing within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses. Not an assessment of anyone’s needs.
- Ambleside Residential Care Homeabout 0.2 miles · Bexhill On Sea · 26 bedsGood, published 15 May 2019rating 3+ yrs old
- Grosvenor Park Care Homeabout 0.3 miles · Bexhill-on-sea · 23 bedsNot yet rated
- Ashcroft House - Bexhill-on-Seaabout 0.4 miles · Bexhill On Sea · 8 bedsGood, published 25 Jul 2019rating 3+ yrs old
- Ashlodgeabout 0.4 miles · Bexhill On Sea · 16 bedsGood, published 18 Mar 2024
See everything registered for these needs in Bexhill On Sea →
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-383685498
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.