Charters Court Nursing and Residential Home
Charters Towers, East Grinstead, RH19 2GW · Surrey · South East
60 beds · operated by HC-One No.3 Limited, part of Welltower
Diligence verdict
Rated Good overall, but Responsive is Requires improvement (26 Jul 2019), and the rating is 5 years old.
- Below Good on
- ResponsiveRequires improvement26 Jul 2019rating 3+ yrs old
- Age of rating
- 5 years old — published 11 Jun 2021. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- All 4 of HC-One No.3 Limited's rated homes are Good or better. See the operator.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 11 Jun 2021 |
| Effective | Goodrating 3+ yrs old | 11 Jun 2021 |
| Caring | Goodrating 3+ yrs old | 26 Jul 2019 |
| Responsive | Requires improvementrating 3+ yrs old | 26 Jul 2019 |
| Well-led | Goodrating 3+ yrs old | 11 Jun 2021 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 3 other locations
Other active services registered to HC-One No.3 Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Elmwood House Nursing Home | Good4 Apr 2020rating 3+ yrs old | Lincolnshire |
| Gittisham Hill House | Good8 Oct 2024 | Devon |
| The Gardens Residential Home | Good10 Mar 2020rating 3+ yrs old | Lincolnshire |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Charters Court Nursing and Residential Home adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 25 Aug 2017
- Beds
- 60
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-4006290791
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.