Human Support Group Limited - The Windings
The Windings, Frodsham, WA6 0FP · Cheshire West and Chester · North West
What the record says
Rated Requires improvement overall, and the rating is 4 years old.
- Below Good on
- SafeRequires improvement, published 15 Oct 2021rating 3+ yrs oldWell-ledRequires improvement, published 15 Oct 2021rating 3+ yrs old
- Age of rating
- 4 years old — published 15 Oct 2021, and no newer rating had been published by 1 Sep 2026. A re-inspection could move it in either direction.
- This operator's rated services
- Of The Human Support Group Limited's 19 rated services, 1 is below Good — this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits) · Extra care housing
- Registered with CQC
- 5 Jun 2019
- Run by
- The Human Support Group Limited
- Part of
- City and County Healthcare Group · 192 services
- Phone
- 01925648004
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Cheshire West and Chester.
Care at home (visits) · Extra care housing
Looking for services registered for a particular need? Find care that fits in Cheshire West and Chester.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 15 Oct 2021 |
| Effective | Goodrating 3+ yrs old | 15 Oct 2021 |
| Caring | Goodrating 3+ yrs old | 15 Oct 2021 |
| Responsive | Goodrating 3+ yrs old | 15 Oct 2021 |
| Well-led | Requires improvementrating 3+ yrs old | 15 Oct 2021 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 23 other locations
Other active services registered to The Human Support Group Limited. The verdict above reads across this operator's whole rated portfolio.
…and 11 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Human Support Group Limited - The Windings adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- Home Instead Frodsham, Runcorn, Widnesabout 3 miles · FrodshamOutstanding, published 4 Apr 2019rating 3+ yrs old
- Total Case Managementabout 3.4 miles · FrodshamGood, published 25 Dec 2021rating 3+ yrs old
- Amore Complex Care North Westabout 4.2 miles · RuncornGood, published 4 Mar 2023rating 3+ yrs old
- Eternity Care Services Ltdabout 4.3 miles · TarporleyGood, published 14 Oct 2022rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-6953605496
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.