Kent PBS Service
Kestrel & Knightrider House, Maidstone, ME15 6LU · Kent · South East
This is CQC’s published rating for the supported living service at this location. CQC has not published a separate location-level rating here — it rates the regulated services individually.
What the record says
Rated Inadequate overall.
- Below Good on
- SafeInadequate, published 19 Aug 2026CaringInadequate, published 19 Aug 2026Well-ledInadequate, published 19 Aug 2026
- This operator's rated services
- Of Home Group Limited's 14 rated services, 1 is below Good — this one. See the operator.
Verbatim CQC ratings, each dated · data as at 1 Sep 2026 · source: CQC
- Care type
- Care at home (visits) · Community healthcare · Community mental health support · Community support for people with a learning disability · Drug and alcohol support in the community · Supported living
- Registered with CQC
- 13 Dec 2019
- Run by
- Home Group Limited
- Part of
- Home Group · 17 services
- Website
- www.homegroup.org.uk
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Kent.
Care at home (visits) · Community healthcare · Community mental health support · Community support for people with a learning disability · Drug and alcohol support in the community · Supported living
Looking for services registered for a particular need? Find care that fits in Kent.
Data as published by CQC to 1 Sep 2026 · source: CQC
The five key questions
For the supported living service — the same service the rating above belongs to.
| Key question | Rating | Published |
|---|---|---|
| Safe | Inadequate | 19 Aug 2026 |
| Effective | no rating published | — |
| Caring | Inadequate | 19 Aug 2026 |
| Responsive | no rating published | — |
| Well-led | Inadequate | 19 Aug 2026 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service. A dash means CQC’s published data holds no rating for that key question for this service.
Data as published by CQC to 1 Sep 2026 · source: CQC
Same operator — 16 other locations
Other active services registered to Home Group Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Amblers Orchard (Office) | Good, published 12 Jan 2023rating 3+ yrs old | Leeds |
| Aviary House | Good, published 22 Jan 2019rating 3+ yrs old | Solihull |
| Centenary Close | Not yet rated | Cumberland |
| Gainford House | Good, published 1 Oct 2021rating 3+ yrs old | Hartlepool |
| Greenmill Gardens (Office) | Not yet rated | Leeds |
| Healey Supported Living Service | Good, published 7 Jul 2026 | Kirklees |
| Newcastle Learning Disabilities Service. | Good, published 15 Sep 2020rating 3+ yrs old | Newcastle upon Tyne |
| North Tyneside Learning Disability Service | Good, published 8 Aug 2025 | North Tyneside |
| Northumberland Learning Disability Service | Good, published 30 Jun 2021rating 3+ yrs old | Northumberland |
| Stonham Albion House | Good, published 18 Jul 2018rating 3+ yrs old | East Riding of Yorkshire |
| Stonham Kingston House | Outstanding, published 15 Sep 2018rating 3+ yrs old | Kingston upon Hull, City of |
| The Sycamores | Not yet rated | Leeds |
…and 4 more. See the full group view.
Data as published by CQC to 1 Sep 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Kent PBS Service adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Nearest first — a place to look around, not a ranking. Other home-care agencies within 5 miles, registered for at least one of the same groups this service supports. Distance is straight line between registered addresses — for an agency that is its office, not where the care happens, so ask whether they cover the postcode. Not an assessment of anyone’s needs.
- Glorycrown Healthcare Ltdabout 0 miles · MaidstoneGood, published 22 Dec 2022rating 3+ yrs old
- Mavin Care Ltdabout 0 miles · MaidstoneNot yet rated
- Open Doors Healthcare Services Ltdabout 0 miles · MaidstoneGood, published 20 Nov 2025homecare service
- Vibrant Homecare Maidstoneabout 0 miles · MaidstoneRequires improvement, published 11 Nov 2023
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-7760872086
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 1 Sep 2026 — as published by CQC, bulk files of 01 Sep 2026 · source: CQC · data & methods.