Heatherley - Care Home with Nursing Physical Disabilities
Effingham Lane, Copthorne, RH10 3HS · Surrey · South East
What the record says
Rated Requires improvement overall, and the rating is 3 years old, and 12 of this operator's 46 rated services are below Good.
- Below Good on
- SafeRequires improvement, published 26 Jul 2022rating 3+ yrs oldEffectiveRequires improvement, published 26 Jul 2022rating 3+ yrs oldWell-ledRequires improvement, published 26 Jul 2022rating 3+ yrs old
- Age of rating
- 3 years old — published 26 Jul 2022. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 12 of 46 of Leonard Cheshire Disability's rated services are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 43
- Registered with CQC
- 12 Jan 2011
- Run by
- Leonard Cheshire Disability
- Part of
- Leonard Cheshire Disability · 49 services
- Phone
- 01342712232
- Website
- www.leonardcheshire.org
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Surrey.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Surrey.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 26 Jul 2022 |
| Effective | Requires improvementrating 3+ yrs old | 26 Jul 2022 |
| Caring | Goodrating 3+ yrs old | 12 Feb 2019 |
| Responsive | Goodrating 3+ yrs old | 12 Feb 2019 |
| Well-led | Requires improvementrating 3+ yrs old | 26 Jul 2022 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 48 other locations
Other active services registered to Leonard Cheshire Disability. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Agnes Court - Care Home with Nursing Physical Disabilities | Good, published 16 Mar 2019rating 3+ yrs old | Oxfordshire |
| Appley Cliff - Care Home Physical Disabilities | Good, published 3 Sep 2019rating 3+ yrs old | Isle of Wight |
| Appley Community Support | Good, published 17 May 2022rating 3+ yrs old | Isle of Wight |
| Athol House - Care Home Physical Disabilities | Good, published 3 Aug 2023 | Southwark |
| Avila House | Good, published 29 Oct 2025 | West Sussex |
| Bells Piece - Care Home Learning Disabilities | Requires improvement, published 20 Mar 2026 | Surrey |
| Bells Piece Supported Living Service | Good, published 31 Aug 2019rating 3+ yrs old | Surrey |
| Birnbeck House - Care Home Learning Disabilities | Not yet rated | North Somerset |
| Bradbury House - Care Home with Nursing Physical Disabilities | Good, published 11 Jun 2026 | County Durham |
| Bradbury Wing - Care Home with Nursing Physical Disabilities | Good, published 2 Jun 2026 | Newcastle upon Tyne |
| Cheltenham Supported Living | Good, published 8 Nov 2019rating 3+ yrs old | Gloucestershire |
| Chipstead Lake - Care Home Physical Disabilities | Requires improvement, published 23 Dec 2024 | Kent |
…and 36 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Heatherley - Care Home with Nursing Physical Disabilities adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Surreyregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Appleby HouseEpsom · 75 bedsOutstanding, published 25 Apr 2019rating 3+ yrs old
- Arbrook House Care HomeEsher · 44 bedsOutstanding, published 26 Feb 2019rating 3+ yrs old
- Broadwater LodgeGodalming · 67 bedsOutstanding, published 9 Nov 2019rating 3+ yrs old
- CavendishRedhill · 6 bedsOutstanding, published 8 Jul 2022rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-120084930
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.