Southbank
4 Southbank Close, Hereford, HR1 2TQ · Herefordshire, County of · West Midlands
13 beds · operated by Hoople Ltd
Diligence verdict
Rated Requires improvement overall, and the rating is 2 years old, and 1 of this operator's 2 rated homes are below Good.
- Below Good on
- SafeRequires improvement25 Oct 2023EffectiveRequires improvement11 Jan 2023rating 3+ yrs oldCaringRequires improvement11 Jan 2023rating 3+ yrs oldResponsiveRequires improvement11 Jan 2023rating 3+ yrs oldWell-ledRequires improvement25 Oct 2023
- Age of rating
- 2 years old — published 25 Oct 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 1 of 2 of Hoople Ltd's rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvement | 25 Oct 2023 |
| Effective | Requires improvementrating 3+ yrs old | 11 Jan 2023 |
| Caring | Requires improvementrating 3+ yrs old | 11 Jan 2023 |
| Responsive | Requires improvementrating 3+ yrs old | 11 Jan 2023 |
| Well-led | Requires improvement | 25 Oct 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 3 other locations
Other active services registered to Hoople Ltd. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Hillside Care Centre | Not yet rated | Herefordshire, County of |
| Home First | Not yet rated | Herefordshire, County of |
| Ridgemoor Road | Good16 Mar 2026 | Herefordshire, County of |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Southbank adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 21 Apr 2022
- Beds
- 13
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-12369615149
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.