Home Heroes
Queen Mother Gardens, Birmingham, B17 9AP · Birmingham · West Midlands
Community based adult social care services · operated by New Outlook Housing Association Limited
CQC marks this as an inherited rating — carried over from the location's previous registration (for example after a change of ownership), not from an inspection of the current registration.
Diligence verdict
Rated Good overall, but the rating is 7 years old, and 2 of this operator's 6 rated homes are below Good.
- Age of rating
- 7 years old — published 10 Nov 2018. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 2 of 6 of New Outlook Housing Association Limited's rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 10 Nov 2018 |
| Effective | Goodrating 3+ yrs old | 10 Nov 2018 |
| Caring | Goodrating 3+ yrs old | 10 Nov 2018 |
| Responsive | Goodrating 3+ yrs old | 10 Nov 2018 |
| Well-led | Goodrating 3+ yrs old | 10 Nov 2018 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 5 other locations
Other active services registered to New Outlook Housing Association Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Beech House | Good20 Nov 2024 | Birmingham |
| Boldmere Drive | Good21 Jul 2018rating 3+ yrs old | Birmingham |
| Chatham Place | Good29 Jun 2019rating 3+ yrs old | Birmingham |
| Silver Birch | Requires improvement3 Mar 2022rating 3+ yrs old | Birmingham |
| Tulip Gardens | Requires improvement18 Nov 2022rating 3+ yrs old | Birmingham |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Home Heroes adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 22 Feb 2022
- Service type
- Community based adult social care services
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-12560780076
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.