Paternoster House
Paternoster Hill, Waltham Abbey, EN9 3JY · Essex · East of England
What the record says
Rated Requires improvement overall, and the rating is 4 years old, and 22 of this operator's 194 rated homes are below Good.
- Below Good on
- SafeRequires improvement, published 2 Sep 2021rating 3+ yrs oldWell-ledRequires improvement, published 2 Sep 2021rating 3+ yrs old
- Age of rating
- 4 years old — published 2 Sep 2021. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 22 of 194 of Barchester Healthcare Homes Limited's rated homes are Requires improvement or Inadequate. See the operator.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home with nursing
- Beds
- 94
- Registered with CQC
- 15 Feb 2011
- Run by
- Barchester Healthcare Homes Limited
- Part of
- Barchester Healthcare · 236 services
- Phone
- 01992787202
- Website
- www.barchester.com
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Essex.
Care home with nursing
Looking for services registered for a particular need? Find care that fits in Essex.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 2 Sep 2021 |
| Effective | Goodrating 3+ yrs old | 10 Apr 2019 |
| Caring | Goodrating 3+ yrs old | 10 Apr 2019 |
| Responsive | Goodrating 3+ yrs old | 10 Apr 2019 |
| Well-led | Requires improvementrating 3+ yrs old | 2 Sep 2021 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 235 other locations
Other active services registered to Barchester Healthcare Homes Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Adlington Manor | Requires improvement, published 2 Sep 2022rating 3+ yrs old | Cheshire East |
| Alice Grange | Good, published 19 Dec 2020rating 3+ yrs old | Suffolk |
| Appletree Grange | Good, published 5 Oct 2025 | Gateshead |
| Arbour Court | Good, published 6 Jun 2025 | Stockport |
| Ashby House - Milton Keynes | Good, published 30 Jul 2022rating 3+ yrs old | Milton Keynes |
| Ashchurch View | Good, published 8 Jan 2020rating 3+ yrs old | Gloucestershire |
| Ashcombe | Good, published 15 Jun 2018rating 3+ yrs old | Hampshire |
| Ashfields | Requires improvement, published 12 Apr 2022rating 3+ yrs old | Norfolk |
| Ashford House | Good, published 19 Mar 2020rating 3+ yrs old | Surrey |
| Ashlar House | Good, published 22 Nov 2023 | Essex |
| Ashminster House | Good, published 27 Sep 2022rating 3+ yrs old | Kent |
| Atfield House | Good, published 5 Sep 2023 | Hounslow |
…and 223 more. See the full group view.
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Paternoster House adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Waltham Abbeyregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- 138-138a Mason WayWaltham Abbey · 8 bedsGood, published 17 Aug 2018rating 3+ yrs old
- Honey Lane Care HomeWaltham Abbey · 41 bedsGood, published 18 Mar 2022rating 3+ yrs old
- Willow CourtWaltham Abbey · 11 bedsGood, published 21 Oct 2022rating 3+ yrs old
- Tallis HouseWaltham Abbey · 101 bedsRequires improvement, published 15 Sep 2022rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-125861748
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.