Feltwell Lodge
Lodge Road, Thetford, IP26 4DR · Norfolk · East of England
45 beds · operated by Suffolk Serenity Living Limited
CQC marks this as an inherited rating — carried over from the location's previous registration (for example after a change of ownership), not from an inspection of the current registration.
Diligence verdict
Rated Requires improvement overall, and the rating is 3 years old, and 1 of this operator's 3 rated homes are below Good.
- Below Good on
- SafeRequires improvement14 Jan 2023rating 3+ yrs oldEffectiveRequires improvement14 Jan 2023rating 3+ yrs oldResponsiveRequires improvement14 Jan 2023rating 3+ yrs oldWell-ledRequires improvement14 Jan 2023rating 3+ yrs old
- Age of rating
- 3 years old — published 14 Jan 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 1 of 3 of Suffolk Serenity Living Limited's rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Requires improvementrating 3+ yrs old | 14 Jan 2023 |
| Effective | Requires improvementrating 3+ yrs old | 14 Jan 2023 |
| Caring | Goodrating 3+ yrs old | 14 Jan 2023 |
| Responsive | Requires improvementrating 3+ yrs old | 14 Jan 2023 |
| Well-led | Requires improvementrating 3+ yrs old | 14 Jan 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 5 other locations
Other active services registered to Suffolk Serenity Living Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Burlingham House | Good6 Jul 2021rating 3+ yrs old | Norfolk |
| Lark View | Not yet rated | Suffolk |
| Orwell Care Home | Not yet rated | Suffolk |
| Queensmead Residential Home | Not yet rated | East Sussex |
| The Limes 1 | Good16 May 2018rating 3+ yrs old | Cambridgeshire |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Feltwell Lodge adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 23 May 2025
- Beds
- 45
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-22159092073
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.