Norcrest
30 Norbury Crescent, London, SW16 4LA · Croydon · London
What the record says
Rated Good overall, but the rating is 8 years old, and 2 of this operator's 5 rated services are below Good.
- Age of rating
- 8 years old — published 17 Feb 2018. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 2 of 5 of Care Expertise Group Limited's rated services are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care home without nursing
- Beds
- 11
- Registered with CQC
- 30 Aug 2011
- Run by
- Care Expertise Group Limited
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Croydon.
Care home without nursing
Looking for services registered for a particular need? Find care that fits in Croydon.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 17 Feb 2018 |
| Effective | Goodrating 3+ yrs old | 17 Feb 2018 |
| Caring | Goodrating 3+ yrs old | 17 Feb 2018 |
| Responsive | Goodrating 3+ yrs old | 17 Feb 2018 |
| Well-led | Goodrating 3+ yrs old | 17 Feb 2018 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 5 other locations
Other active services registered to Care Expertise Group Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Care Organiser | Requires improvement, published 9 Jun 2023rating 3+ yrs old | Croydon |
| Maple Manor Care Home | Requires improvement, published 13 Sep 2022rating 3+ yrs old | Nottingham |
| Oak Field | Good, published 14 Oct 2025 | Croydon |
| Retreat Lodge | Good, published 13 Nov 2019rating 3+ yrs old | Croydon |
| Spring Lake | Good, published 15 Oct 2024 | Brent |
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what to look for and ask on a visit —including what an occupational therapist would check for particular needs — at choosing a care home.
- Take the visit checklistWhat to look for and the questions to ask when you visit — the things a rating cannot tell you.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Norcrest adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Londonregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- 1 Sheringham AvenueLondon · 5 bedsOutstanding, published 22 May 2026
- 5 Horse LeazeLondon · 6 bedsOutstanding, published 28 Aug 2020rating 3+ yrs old
- Bridgeside Lodge Care CentreLondon · 64 bedsOutstanding, published 27 Oct 2023
- Fairlie HouseLondon · 53 bedsOutstanding, published 19 Dec 2018rating 3+ yrs old
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-258946123
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.