Care Organiser
1070-1072 London Road, Thornton Heath, CR7 7ND · Croydon · London
What the record says
Rated Requires improvement overall, and the rating is 3 years old, and 1 of this operator's 5 rated homes are below Good.
- Below Good on
- Well-ledRequires improvement, published 9 Jun 2023rating 3+ yrs old
- Age of rating
- 3 years old — published 9 Jun 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 1 of 5 of Care Expertise Group Limited's rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 8 Jul 2026 · source: CQC
- Care type
- Care at home (visits) · Supported living
- Registered with CQC
- 20 Aug 2016
- Run by
- Care Expertise Group Limited
- Phone
- 02089161818
Contact details as recorded by CQC — we don’t hold fees, vacancies or waiting lists, so those are worth asking about directly.
Who this service supports
The groups this service is registered with CQC to support. Registration says who a service may care for — it is not a quality judgement, and it is not a recommendation.
Select a group to see other services registered for it in Croydon.
Care at home (visits) · Supported living
Looking for services registered for a particular need? Find care that fits in Croydon.
Data as published by CQC to 8 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 9 Jun 2023 |
| Effective | Goodrating 3+ yrs old | 26 Feb 2022 |
| Caring | Goodrating 3+ yrs old | 26 Feb 2022 |
| Responsive | Goodrating 3+ yrs old | 26 Feb 2022 |
| Well-led | Requires improvementrating 3+ yrs old | 9 Jun 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as published by CQC to 8 Jul 2026 · source: CQC
Same operator — 5 other locations
Other active services registered to Care Expertise Group Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Maple Manor Care Home | Requires improvement, published 13 Sep 2022rating 3+ yrs old | Nottingham |
| Norcrest | Good, published 17 Feb 2018rating 3+ yrs old | Croydon |
| Oak Field | Good, published 14 Oct 2025 | Croydon |
| Retreat Lodge | Good, published 13 Nov 2019rating 3+ yrs old | Croydon |
| Spring Lake | Good, published 15 Oct 2024 | Brent |
Data as published by CQC to 8 Jul 2026 · source: CQC
CQC publishes registrations and ratings. It holds nothing at all about fees, current vacancies, staffing levels, or the building itself — there is no field anywhere for door widths, hoists, wet rooms or ground-floor rooms. So no site, including this one, can tell you those. They are worth asking directly — the number is above.
- What are the fees, and what do they not include?
- Do you have a vacancy now, and would you hold a room?
- How many staff are on at night, and how are transfers staffed?
- What change in someone’s needs would mean they had to move, and can I see that in the contract?
More on what actually decides a good home-care agency at choosing home care.
- What to ask a home care agencyContinuity of carer, missed visits, who answers at 8pm — the questions that actually decide it.
- Coming out of hospitalIf this follows a hospital stay: the discharge decision, reablement, and what to ask the ward.
- Ask the council for a needs assessmentFree, whatever the savings, and the formal route to arranged care and funding.
- Understand who paysThe means test, what happens to the home, and NHS Continuing Healthcare.
- How to read this ratingWhat the words mean, the five key questions, and why the date matters.
Need this on paper? The single-site diligence pack on Care Organiser adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →Similar services nearby
Other services in Thornton Heathregistered for at least one of the same groups this service supports, listed with the strongest CQC ratings first. A place to look around — not a recommendation, and not an assessment of anyone’s needs.
- Good, published 29 Aug 2024
- Mercury Care Services LtdThornton HeathGood, published 20 Mar 2026
- Norbury AvenueThornton HeathGood, published 21 Jul 2022rating 3+ yrs old
- Options Care LimitedThornton HeathGood, published 11 May 2023rating 3+ yrs old
See everything registered for these needs in Thornton Heath→
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-2841172892
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 8 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.