Care Organiser
1070-1072 London Road, Thornton Heath, CR7 7ND · Croydon · London
Community based adult social care services · operated by Care Expertise Group Limited
Diligence verdict
Rated Requires improvement overall, and the rating is 3 years old, and 2 of this operator's 6 rated homes are below Good.
- Below Good on
- Well-ledRequires improvement9 Jun 2023rating 3+ yrs old
- Age of rating
- 3 years old — published 9 Jun 2023. CQC has not re-inspected since; a re-inspection could move it in either direction.
- Operator's wider portfolio
- 2 of 6 of Care Expertise Group Limited's rated homes are Requires improvement or Inadequate.
Verbatim CQC ratings, each dated · data as at 11 Jul 2026 · source: CQC
The five key questions
| Key question | Rating | Published |
|---|---|---|
| Safe | Goodrating 3+ yrs old | 9 Jun 2023 |
| Effective | Goodrating 3+ yrs old | 26 Feb 2022 |
| Caring | Goodrating 3+ yrs old | 26 Feb 2022 |
| Responsive | Goodrating 3+ yrs old | 26 Feb 2022 |
| Well-led | Requires improvementrating 3+ yrs old | 9 Jun 2023 |
Ratings verbatim as published by CQC. Key questions can carry different dates when CQC re-inspects only part of a service.
Data as at 11 Jul 2026 · source: CQC
Same operator — 5 other locations
Other active services registered to Care Expertise Group Limited. The verdict above reads across this operator's whole rated portfolio.
| Name | Overall rating (published) | Local authority |
|---|---|---|
| Maple Manor Care Home | Requires improvement13 Sep 2022rating 3+ yrs old | Nottingham |
| Norcrest | Good17 Feb 2018rating 3+ yrs old | Croydon |
| Oak Field | Good14 Oct 2025 | Croydon |
| Retreat Lodge | Good13 Nov 2019rating 3+ yrs old | Croydon |
| Spring Lake | Good15 Oct 2024 | Brent |
Data as at 11 Jul 2026 · source: CQC
Need this on paper? The single-site diligence pack on Care Organiser adds full rating history, inspection failure themes quoted verbatim, the operator's whole-portfolio record and Companies House linkage — hand-reviewed, every figure dated. £149 · delivered within 48 hours.
See a sample and order →- Registered with CQC
- 20 Aug 2016
- Service type
- Community based adult social care services
- Sector
- Social Care Org
- On CQC’s site
- cqc.org.uk/location/1-2841172892
Every rating on this page is shown verbatim as CQC published it, each with its own publication date. Data as at 11 Jul 2026 — as published by CQC, bulk files of 01–08 Jul 2026 · source: CQC · data & methods.